Tanisha Williams

* Receive and process payments.

* Update lot (vehicle) notes in the system.

* Answer multi-line telephone in a professional manner.

* Face to face customer interaction.

* Use company resources to gather information and offer solutions to meet customer needs.

* Contact clients to obtain vehicle pick-up information.

* Process and fill out titles

* Notarize documents

* File documents according to criteria.

* Process mail incoming and outgoing per criteria.

* Read and interpret various reports and documents.

*Proper completion of sale documents

* Maintain professionalism while navigating high-pressure scenarios and conflict resolution.

• Review and process documentation for insurance and remarking customers
• Process salvage titles from multiple states and set for sale
• Attention to detail and multitasking
• Keep up to date on title regulations by learning and maintaining knowledge of current titles and salvage laws
• Answer incoming calls and inquires promptly and professionally
• Listen to customer needs; address their concerns and offer solutions
• Provide accurate information and timely responses to internal and external partners

• Sorts mail in delivery sequence for the assigned route
• Receives and signs for mail
• Loads mail in vehicle
• Delivers mail to customers along a prescribed route on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes
• Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post;
• Furnishes routine information concerning postal matters and provides requested forms to customer
• Return mail collected, undelivered mail, and submits monies and receipts to post office
• Prepares mail for forwarding and maintains records of change of address information
• Prepares a daily trip report and maintains a list of the customers on the route
• Conducts special surveys when required
• Maintains an inventory of stamps and stamped paper as needed to provide service to customers on the route
• Provides mail security at all times

• Meet with clients to provide detailed explanation of claim and ensure they understand the terms and conditions prior to giving approval to move forward with repairs
• Inspect incoming vehicles and determine extent of damages
• Confirm financial arrangements between client and insurance agency are committed
• Coordinate with clients and insurance adjusters to determine the course of action for repairing vehicles
• Serve as a liaison between technicians and customers
• Ensure customers receive prompt, courteous, and effective service
• Keep in constant contact with client throughout repair process
• Maintain effective operating relationships with clients and co-workers
• Maintain records and files
• Maintain compliance to all federal and local regulations and required body operations
• Draft repair orders and process claims
• Reconcile accounts and prepare monthly reports
• Schedule appointments for repairs

* Receive and process payments.

* Update lot (vehicle) notes in the system.

* Answer multi-line telephone in a professional manner.

* Face to face customer interaction.

* Use company resources to gather information and offer solutions to meet customer needs.

* Contact clients to obtain vehicle pick-up information.

* Process and fill out titles

* Notarize documents

* File documents according to criteria.

* Process mail incoming and outgoing per criteria.

* Read and interpret various reports and documents.

*Proper completion of sale documents

* Maintain professionalism while navigating high-pressure scenarios and conflict resolution.