Tanisha Williams
Cypress
Summary
Seeking a Healthcare career or Customer Service position in a hospital or office setting utilizing my education and skills.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2026
2026
years of professional experience
Work History
CNA - Certified Nursing Assistant
Shift Key
06.2021 - Current
- ADL's
- Incontinence Care
- Feedings
- Memory Care
CNA - Certified Nursing Assistant
Paradigm At Woodwind Lakes
10.2021 - 04.2022
- Incontinence Care
- Feeding
- ADL's
- Transferring(Hoyer lift, gait bait and sliding board)
Med Aide/Caregiver
Valiente Senior Living
12.2019 - 06.2021
- Shift supervisor , med aide and caregiver working with memory care residents in a assisted living facility.
Customer Service Representative
Iqor
2017 - 2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
Apac
2015 - 2017
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associates - Criminal Justice
AIU
Houston, TXCertification - Healthcare Administration
Pima Medical Institute
Houston, TX11.2023
Skills
- Patient care
- Computer skills
- Memory Care
- Caregiving
- Experience Administering Injections
- Customer service
- Hoyer Lift
- Applied behavior analysis
- Vital Signs
- Medical terminology
Timeline
CNA - Certified Nursing Assistant
Paradigm At Woodwind Lakes
10.2021 - 04.2022
CNA - Certified Nursing Assistant
Shift Key
06.2021 - Current
Med Aide/Caregiver
Valiente Senior Living
12.2019 - 06.2021
Certification - Healthcare Administration
Pima Medical Institute
Customer Service Representative
Iqor
2017 - 2018
Customer Service Representative
Apac
2015 - 2017
Associates - Criminal Justice
AIU
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