Tanisha Williams
Jacksonville,NC
Summary
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Overview
2026
2026
years of professional experience
Work History
Salesperson /Restaurant Server
Waffle House
01.2023 - Current
- Maintain accuracy in transactions and orders while ensuring a positive guest experience.
- Delivered exceptional customer service, cultivating repeat business and enhancing guest satisfaction.
- Collaborated with team members to streamline service processes, reducing wait times during peak hours.
- Managed cash register operations, ensuring accurate transactions and maintaining financial integrity.
- Maintained current knowledge of evolving changes in marketplace.
- Developed relationships with clients for increased loyalty and repeat business.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
PCA / Caregiver
Homecare.com
01.2020 - 01.2023
- Supported clients with daily needs, medication reminders, and mobility assistance.
- Strengthened skills in empathy, patience, and clear communication—essential for customer care.
- Assisted clients with daily living activities, enhancing comfort and independence.
- Implemented safety protocols to maintain a secure environment for clients and caregivers.
- Developed personalized care strategies based on individual client needs and preferences.
- Collaborated with families to provide updates on client progress and address concerns.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
Tech Advisor
Kelly Services
01.2017 - 01.2020
- Delivered remote technical support for consumer devices, software, and connectivity issues.
- Resolved 40+ cases daily, ensuring quick turnaround and maintaining a positive client experience.
- Documented troubleshooting steps and escalated complex issues as needed, contributing to team knowledge base.
- Consistently exceeded performance metrics, earning positive customer feedback.
- Advised clients on technology solutions to enhance operational efficiency.
- Saved clients time and resources by recommending suitable hardware and software upgrades.
- Assisted clients with troubleshooting technical issues, effectively resolving problems and maintaining positive relationships.
- Conducted detailed analyses of client systems to identify areas for improvement and optimization, leading to enhanced performance.
Outbound Sales Representative
Convergys
2016 - 2017
- Built rapport with customers, identified needs, and guided them through technical and service solutions.
- Managed service contracts and payment transactions accurately.
- Executed outbound calls to identify leads and convert prospects into sales opportunities.
- Developed and maintained strong customer relationships to enhance satisfaction and retention.
- Utilized CRM software for tracking interactions and managing sales pipeline effectively.
- Analyzed customer feedback to refine sales approaches and improve service delivery.
Customer Service Representative
Alorica
01.2015 - 01.2016
- Handled 80+ inbound calls daily, providing product support, troubleshooting, and billing assistance.
- Achieved high first-call resolution rates and improved customer satisfaction scores.
- Collaborated with remote teams to streamline support processes.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Certificate - Computer Science
Harvard Online
High School Diploma -
Jacksonville High
Skills
- Customer & Technical Support (Remote)
- Troubleshooting (hardware/software)
- Call Handling & Live Chat Support
- Conflict Resolution & Problem Solving
- Remote Tools: MS Office, QuickBooks, CRM Systems, Digital Marketing Platforms
- Organizational & Time Management Skills
- Relationship building
- Customer care
- Active listening
- Up-selling
Timeline
Salesperson /Restaurant Server
Waffle House
01.2023 - Current
PCA / Caregiver
Homecare.com
01.2020 - 01.2023
Tech Advisor
Kelly Services
01.2017 - 01.2020
Customer Service Representative
Alorica
01.2015 - 01.2016
Outbound Sales Representative
Convergys
2016 - 2017
Certificate - Computer Science
Harvard Online
High School Diploma -
Jacksonville High