Summary
Overview
Work History
Education
Timeline
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Tanisha Winston

St. Louis,MO

Summary

Diligent customer service advocate that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player, metric-driven and committed to contributing to company success goals.

Overview

7
7
years of professional experience

Work History

Customer Service Advocate

United Healthcare
Maryland Heights
10.2022 - Current
  • Resolved customer complaints through active listening while maintaining high levels of customer satisfaction
  • Generated statistical models to forecast future trends based on past performance
  • Developed strategies for improving customer service operations, policies, and procedures
  • Participated in team meetings to discuss new initiatives and ideas for enhancing the overall customer experience
  • Developed positive relationships with customers through friendly conversations.

Clerk

United States Postal Service
University City
12.2021 - 09.2022
  • Delivered high-quality customer service through deep commitment to knowledge and performance
  • Checked items to ensure that addresses are legible and correct, that sufficient postage has been paid or the appropriate documentation is attached, and that items are in a suitable condition for processing
  • Processed accounts payable and accounts receivable updates to maintain current financial records.

Customer Service Representative

Centene Corporation
Clayton
02.2021 - 11.2021
  • Answered Providers with benefits, eligibility, claims, and provider network status questions while actively listening to ensure proper documentation and reporting
  • Provided excellent customer service to ensure first call resolution while always looking for areas of opportunity.

Customer Service Representative

Magellan Health
Maryland Heights
01.2017 - 02.2021
  • Met and exceeded all the company core Key Performance Indicators by handling every interaction with top-notch customer service
  • Backup Team Lead when leadership was unavailable and resolved escalated customer complaints or queries promptly and efficiently
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
  • Ensured compliance with company policies and procedures throughout the team.

Education

High School Diploma -

Mccluer South-Berkeley High School
05.2008

Timeline

Customer Service Advocate

United Healthcare
10.2022 - Current

Clerk

United States Postal Service
12.2021 - 09.2022

Customer Service Representative

Centene Corporation
02.2021 - 11.2021

Customer Service Representative

Magellan Health
01.2017 - 02.2021

High School Diploma -

Mccluer South-Berkeley High School

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Tanisha Winston