Summary
Overview
Work History
Education
Skills
Timeline
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Tanisha Woods

Federal Way,WA

Summary

Motivated and experienced customer service professional who is passionate about maintaining the highest level of satisfaction in the retail industry. Highly effective at training staff, maximizing productivity and controlling inventory. Looking to learn and grow with a dynamic work place

Overview

16
16
years of professional experience

Work History

Area Supervisor

Ross Dress for Less
11.2022 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.

Front Office Supervisor

H & R Block Tax Services
11.2021 - 05.2023
  • Trained new front office staff, ensuring thorough understanding of office policies and procedures.
  • Coached employees through day-to-day work and complex problems.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Organized documents for company communication and payment services.

Contact Lens Manager

Americas Best Contacts And Eyeclasses
08.2020 - 07.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.

Shift Lead/Retail Keyholder

Catherines Plus Size Stores
11.2008 - 08.2020
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Responded to and resolved customer questions and concerns.

Education

Associate of Applied Science - Human Services

Clover Park Technical College
Lakewood, WA
06-2013

Skills

  • Team Management
  • Customer Service Professional
  • Retail Area Supervisor
  • Production Management
  • Task Delegation
  • Operational Efficiency
  • Optical Contact Lens Manager

Timeline

Area Supervisor

Ross Dress for Less
11.2022 - 05.2024

Front Office Supervisor

H & R Block Tax Services
11.2021 - 05.2023

Contact Lens Manager

Americas Best Contacts And Eyeclasses
08.2020 - 07.2021

Shift Lead/Retail Keyholder

Catherines Plus Size Stores
11.2008 - 08.2020

Associate of Applied Science - Human Services

Clover Park Technical College

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Tanisha Woods