Writing
Tanisha Young
Customer Service Represnetative
Sacramento,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Guest Services Associate
Sacramento Downtown Arena - Golden 1 Center
Sacramento, CA
01.2019 - 01.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Efficiently handled all problems through resolution, boosting customer satisfaction rates by 85%.
Volunteer
Salvation Army Transitional Housing
Sacramento, CA
11.2017 - 01.2019
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Assisted with special events and programs.
- Helped program leaders with administrative support duties.
- Maintained clean facilities to better serve program needs.
- Supported engaging and fun events by helping with organization and planning.
Jack of All Trades/Customer Service Rep/+More
Various Companies
Sacramento, CA
01.2007 - 10.2017
- Managed over 50 customer calls per day in busy call center and increased sales by 10%.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Entered data into databases in alphabetic and numerical order.
- Educated customers on company systems, form completion and access to services.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Helped customers complete purchases, locate items and join reward programs.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
Education
Associate of Arts - Music Education
Sacramento City College
Sacramento 01.2019 - Current
Property Management Training Certificate - Property Management
IREM/R.E.N.E.W.
Sacramento, CA 10.2020 - 01.2021
Secretarial Studies Office Administration Training -
Office Administration Training
Sacramento, CA 01.2018 - 03.2018
Skills
Teamwork and collaboration
Timeline
Property Management Training Certificate - Property Management
IREM/R.E.N.E.W.
10.2020 - 01.2021
Guest Services Associate
Sacramento Downtown Arena - Golden 1 Center
01.2019 - 01.2022
Associate of Arts - Music Education
Sacramento City College
01.2019 - Current
Secretarial Studies Office Administration Training -
Office Administration Training
01.2018 - 03.2018
Volunteer
Salvation Army Transitional Housing
11.2017 - 01.2019
Jack of All Trades/Customer Service Rep/+More
Various Companies
01.2007 - 10.2017
Interests
Volunteering
Learning Languages
Graphic design
Performing Arts and Visual Arts
Reading, Writing Scripts, Art, Music, Film, Education, Investing
Other Interests
Writing
Volunteering
Learning Languages
Graphic design
Social Media
Performing Arts
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