Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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TaNishia Jones

TaNishia Jones

Upper Marlboro,Md

Summary

Professional Customer Care Specialist, motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution, via e-mail and live chat.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Locker Room Associate/Customer Service Amazon

05.2023 - Current
  • Developed and actualized customer service initiatives to decrease wait times
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Assist customers with returns, exchanges and pick-ups of packages using hand-held scanner and laptop.
  • Received incoming merchandise and stored in correct stock locations
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards

Warehouse Sorter

Amazon
02.2020 - 03.2020
  • Used scanners to quickly locate and track items in warehouse.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Stored materials and supplies for accessibility and easy retrieval.

Order Processor

Follett Higher Education Group
12.2019 - 01.2020
  • Seasonal work at Follett warehouse, picking, stowing and processing book orders for colleges
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Received and followed pick sheets to gather merchandise for customer orders

Cashier

05.2019 - 07.2019
  • Dollywood
  • Expedite sales in fast-paced environment daily by operating point of sales cash register
  • Efficiently processed up to 100 transactions daily at concession stand inside park
  • Properly assembled inventory to be sold throughout day
  • Restocked and organized merchandise in front lanes
  • Collected and authorized payments of guests
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Operated cash register for cash, and credit card transactions with excellent accuracy levels
  • Worked flexible schedule and extra shifts to meet business needs
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Education

High School Diploma -

Frederick Douglass High School
Upper Marlboro, MD

Skills

  • Efficient and Detail-Oriented
  • Technical Support
  • Supervisory Experience
  • Sales
  • Email Support
  • Understanding Customer Needs
  • Creative Problem Solving
  • Order and Refund Processing
  • Data Entry
  • CRM Software
  • Live Chat Support
  • Microsoft Office
  • Billing
  • Chat

Certification

Foundations of Digital Marketing and E-commerce

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Locker Room Associate/Customer Service Amazon

05.2023 - Current

Warehouse Sorter

Amazon
02.2020 - 03.2020

Order Processor

Follett Higher Education Group
12.2019 - 01.2020

Cashier

05.2019 - 07.2019

High School Diploma -

Frederick Douglass High School

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TaNishia Jones