Tanishia Ratcliffe
Boynton Beach,FL
Summary
Detail-oriented professional transitioning into healthcare with strong experience in workflow management, compliance, and process accuracy. Skilled in handling high-volume tasks with precision, maintaining documentation, and adhering to safety and quality standards. Recognized for problem-solving, teamwork, and the ability to learn complex procedures quickly. Currently pursuing training in Sterile Processing Technician certification to contribute to safe surgical outcomes and patient care.
Overview
13
13
years of professional experience
Work History
Shift Supervisor
CVS Health
04.2018 - 06.2025
- Oversaw daily operations in a fast-paced healthcare retail environment, ensuring compliance with safety, security, and quality standards.
- Maintained accurate records and logs for sensitive items, demonstrating strong organizational and documentation skills applicable to sterile processing.
- Managed daily operations, including inventory control, ordering, and stock rotation for over 1,500 SKU's, reducing waste by 15% through effective monitoring.
- Trained and supervised 6- 10 staff, reinforcing standard operating procedures and compliance protocols.
Customer Service Specialist
IQOR
09.2012 - 04.2018
- Managed 50+ customer interactions per day with high accuracy and adherence to company protocols, ensuring regulatory compliance and data privacy.
- Followed strict compliance and quality control procedures, achieving 100% audit accuracy during performance reviews.
- Collaborated with a team of 20+ colleagues, providing training and guidance on SOPs and quality standards to ensure consistent service delivery.
- Identified and resolved process inefficiencies, contributing to a 15% improvement in workflow efficiency for the team.
Education
No Degree - Sterile Processing Tech
Preppy
Boynton Beach, FL12-2025
High School Diploma -
Independence High School
Charlotte, NC07.2010
Skills
- Infection control awareness
- Documentation & record-keeping
- Attention to detail & accuracy
- Workflow & inventory management
- Compliance & safety focus
- Team training & adaptability
- Strategic planning
- Conflict resolution techniques
- Scheduling coordination
Timeline
Shift Supervisor
CVS Health
04.2018 - 06.2025
Customer Service Specialist
IQOR
09.2012 - 04.2018
No Degree - Sterile Processing Tech
Preppy
High School Diploma -
Independence High School
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