Tanisia Davis
Atlanta,GA
Summary
Professional Summary:
Motivated and customer-oriented professional seeking the Customer Service Representative - Remote (Seasonal) position. With over three years of experience delivering exceptional customer support, focused skills in inbound and outbound communications. Expertise includes troubleshooting basic technical issues, utilizing call flow guides, and providing a seamless customer experience with professionalism and empathy. Proven ability to work remotely, ensuring productivity and quality service standards in a virtual setting. Eager to contribute to a remote team, ensuring customer satisfaction through effective problem resolution and service excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
TruGreen Chemlawn
02.2023 - 11.2024
- Provided inbound customer support in accordance with call flow guidelines, ensuring consistency and high service standards
- Resolved technical inquiries by troubleshooting basic issues and providing clear instructions to customers
- Accurately tracked, documented, and retrieved customer information in CRM systems to maintain up-to-date records
- Identified opportunities to offer additional products and services, contributing to increased revenue and customer satisfaction
- Delivered exceptional customer experiences, always responding with professionalism, empathy, and a positive attitude
- Managed a high volume of calls and inquiries while maintaining focus on quality service in a remote, fast-paced environment
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
Customer Support Associate
Home Depot
05.2021 - 02.2023
- Delivered comprehensive support for customer inquiries related to products and services, utilizing structured processes to resolve issues
- Assisted customers in troubleshooting technical issues and provided clear guidance for resolution
- Managed customer information within the database to ensure accuracy and efficiency in follow-up actions
- Promoted additional products and services to meet customer needs, enhancing satisfaction and fostering brand loyalty
- Demonstrated professionalism, integrity, and compassion in every interaction, establishing strong customer relationships
Education
High School Diploma -
Atlanta Technical College
Atlanta, GA06-2001
Skills
- Customer Support & Service
- Multitasking & Time Management
- Sales & Upselling
- Strong Technical Skills
- Communication & Empathy
- Multitasking and organization
- Complaint resolution
Timeline
Customer Service Representative
TruGreen Chemlawn
02.2023 - 11.2024
Customer Support Associate
Home Depot
05.2021 - 02.2023
High School Diploma -
Atlanta Technical College
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