Tanita Davis
Hinesville,GA
Summary
Dynamic customer service professional with proven expertise in data entry and record maintenance. At Kroger, I effectively resolved customer complaints, enhancing loyalty and repeat business. Known for strong interpersonal skills and a proactive approach, I consistently streamlined processes to improve efficiency and foster positive client relationships.
Overview
7
7
years of professional experience
Work History
Assiatant
Wealth Watcher Credit Solution
12.2020 - Current
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
Team Member
Town & Country Living
09.2023 - 10.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Monitored and verified merchandise for proper prices and labels.
- Streamlined workflow for increased efficiency, introducing digital tool for task management.
Customer Service Representative
Kroger
01.2021 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Family First First Cleaning Service
03.2018 - 11.2020
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
Education
Associate Degree In Nursing -
South University
Savannah, GADiploma -
Terry Parker High School
Jacksonville,Fl05.2020
Skills
- Data entry
- Record maintenance
- Customer service
- Calendar management
Timeline
Team Member
Town & Country Living
09.2023 - 10.2024
Customer Service Representative
Kroger
01.2021 - 07.2023
Assiatant
Wealth Watcher Credit Solution
12.2020 - Current
Customer Service Representative
Family First First Cleaning Service
03.2018 - 11.2020
Associate Degree In Nursing -
South University
Diploma -
Terry Parker High School
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