Taniya Brandon
Summary
Results-driven leader with a background in guest services and team collaboration. Known for effective staff training and conflict resolution skills, committed to maintaining safety standards and improving operational efficiency.
Overview
9
9
years of professional experience
Work History
Resort Supervisor
Virginia International Raceway
Alton
06.2021 - Current
- Managed daily operations of resort facilities and guest services.
- Resolved guest complaints promptly to improve customer satisfaction outcomes.
- Resolved guest complaints promptly to ensure satisfaction.
- Ensured compliance with safety regulations and industry standards.
- Cultivated strong relationships with team members to foster collaboration.
- Provided leadership and mentoring to newly hired employees to enhance knowledge of company programs.
- Oversaw recruiting, interviews and new employee hiring.
Factory Line Worker
Essel Propack
Danville
03.2020 - 02.2021
- Operated machinery for production of high-quality packaging materials.
- Inspected finished products for defects and ensured compliance with specifications.
- Implemented safety measures to promote a safe working environment for all staff.
- Stacked finished goods onto pallets or into boxes for shipment.
- Ensured that all work areas were kept clean and organized at all times.
- Followed safety protocols when operating machines.
- Completed team production and productivity level reports for management
cashier
Dollar General Store
Ringgold
09.2019 - 03.2020
- Restocked shelves to ensure product availability for customers consistently.
- Performed other duties as assigned by management.
- Processed customer transactions efficiently and accurately at the register.
- Maintained organized merchandise displays to enhance store presentation.
Cashier
Dollar General Store
Prospect Hill
09.2018 - 02.2019
- Processed customer transactions efficiently at the checkout counter.
- Maintained accurate cash register and handled cash responsibly.
- Ensured a clean and safe shopping environment for customers.
- Restocked shelves and organized merchandise for easy access.
- Assisted customers with product inquiries and store locations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
Catering Server
Gentlemans Ridge Catering
Blairs
09.2017 - 11.2017
- Provided exceptional service to guests at various catered events.
- Assisted with the breakdown and cleanup of event spaces post-service.
- Set up dining areas and arranged tables according to event specifications.
- Served food and beverages in a timely and courteous manner.
- Followed health and safety regulations while handling food service tasks.
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Communicated effectively with co-workers to ensure smooth operation during events.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2019
Skills
- Guest services
- Customer service
- Safety compliance
- Project management
- Process improvement
- Staff training
- Team leadership
- Leadership development
- Team collaboration
- Problem solving
- Conflict resolution
- Verbal and written communication
Timeline
Resort Supervisor
Virginia International Raceway
06.2021 - Current
Factory Line Worker
Essel Propack
03.2020 - 02.2021
cashier
Dollar General Store
09.2019 - 03.2020
Cashier
Dollar General Store
09.2018 - 02.2019
Catering Server
Gentlemans Ridge Catering
09.2017 - 11.2017
High School Diploma -
Penn Foster Career School