Taniya Butler
Capitol Heights,USA
Summary
Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills in [Desired Position] role.
Overview
3
3
years of professional experience
Work History
Team Member
CVS Pharmacy
Clinton, MD
09.2021 - 01.2022
- Collaborated with team to maintain optimal inventory levels and ensure efficient stock management.
- Operated machinery following strict safety protocols to enhance workflow efficiency in production processes.
- Trained new team members on operational procedures, fostering a collaborative work environment.
- Implemented process improvements, reducing waste and enhancing quality control standards in daily operations.
- Maintained cleanliness and organization of work areas, ensuring compliance with health and safety regulations.
Guest Services Associate
TopGolf
Oxon Hill, MD
03.2021 - 09.2021
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted guests with check-in/check-out processes, ensuring a seamless experience.
- Utilized reservation systems to manage bookings and optimize room assignments.
- Collaborated with team members to maintain high standards of cleanliness and organization.
- Handled cash transactions accurately and processed payments efficiently.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
ASSISTANT MANAGER
Dollar Tree
Marlow Heights, MARYLAND
03.2020 - 01.2021
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Tracked store inventories and replenished products according to demand.
CASHIER
BJ's Wholesale
Capitol Heights, MARYLAND
09.2019 - 02.2020
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Helped restock shelves when necessary to maintain an organized display area.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
CUSTOMER SERVICE REPRESENTATIVE
Purple Heart Foundation
Alexandria, VIRGINIA
12.2018 - 08.2019
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Addressed customers courteously using suitable methods and problem-solving skills.
Education
HIGH SCHOOL DIPLOMA -
Croom Vocational
06.2019
Skills
- Employee Scheduling
- Task Delegation
- Staff Management
- Data Entry
- Operations Management
- Product and service knowledge
- Paperwork Processing
- Customer service
- Positive attitude
- Problem-solving
Timeline
Team Member
CVS Pharmacy
09.2021 - 01.2022
Guest Services Associate
TopGolf
03.2021 - 09.2021
ASSISTANT MANAGER
Dollar Tree
03.2020 - 01.2021
CASHIER
BJ's Wholesale
09.2019 - 02.2020
CUSTOMER SERVICE REPRESENTATIVE
Purple Heart Foundation
12.2018 - 08.2019
HIGH SCHOOL DIPLOMA -
Croom Vocational