TANIYA FAULK
Miller Place,NY
Summary
A Client relationship and brand management professional with over 16 years of documented success in resolving issues, consulting on short and long- term objectives and exceeding goals. Instills confidence in clients while assisting them. Going above and beyond, working in conjunction with multiple departments and organizational hierarchy to ensure the best results for the client. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
8
8
years of professional experience
Work History
Chief Operating Officer
Kyle Maynard Company
01.2022 - 01.2023
- Worked directly with the CEO to create and execute a business plan
- Engaged in dialogue with community stakeholders to refine company messaging
- Worked as part of the creative team to create proprietary “self- improvement” course material.
Patient Access Specialist
Professional Physical Therapy
01.2019 - 01.2022
- Responsible for verifying patient’s insurance, prior to treatment
- Called patient’s to review their financial responsibility
- Worked with internal departments to ensure all claims were submitted to the appropriate payors and accounts reconciled accordingly.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Resolved patient billing issues in line with established guidelines.
Director of Affiliate Relations
The American Health Council
01.2017 - 01.2019
- Acted as a direct point of contact for new and existing affiliates, focusing on client retention, engagement and experience
- Responsible for keeping members satisfied and active, avoiding cancellations and chargebacks
- Delivering the value proposition of the company and reminding affiliates of the benefits of being part of our organization were commonplace
- Worked closely with production and fulfillment to keep clients informed of the status of their services
- Monitored and responded to feedback submitted via through company’s social media channels and Google reviews to maintain a positive brand image.
Customer Service Representative
Trugreen Yaphank
01.2015 - 01.2017
- Answered 75 -100 inbound calls daily
- I was mainly responsible for typical service questions and requests; scheduling/confirming appointments, and processing payments
- Was responsible for offering clients additional services and add-on products that might enhance their experience with the company.
Education
No Degree - Health Sciences
SUNY Farmingdale
Farmingdale, NY2012
Bachelor of Arts - Fine Arts
Five Towns College
Huntington Station, NY05.2004
Skills
- Strong Communicator
- Time management
- Detail orientated
- Relationship Building
- Brand Management
- Strategic Planning
- Analytical and Critical Thinker
- Personnel Development
- Effective Communicator and Public Speaker
Timeline
Chief Operating Officer
Kyle Maynard Company
01.2022 - 01.2023
Patient Access Specialist
Professional Physical Therapy
01.2019 - 01.2022
Director of Affiliate Relations
The American Health Council
01.2017 - 01.2019
Customer Service Representative
Trugreen Yaphank
01.2015 - 01.2017
No Degree - Health Sciences
SUNY Farmingdale
Bachelor of Arts - Fine Arts
Five Towns College
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