Taniya Hartsfield
Alexandria,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Crew Member
McDonald’s
02.2015 - 02.2017
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Processed orders on POS system and accepted cash and charge payments.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Shift Manager
McDonald’s
02.2017 - 05.2021
- Provided friendly guest service and heartfelt hospitality
- Promptly and empathetically handled guest concerns and complaints
- Maintained high standards of customer service during high-volume, fast-paced operations
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Followed food safety procedures according to company policies and health and sanitation regulations
- Strictly followed all cash, security, inventory and labor policies and procedures
- Informed supervisors when supplies were low or if equipment was not functioning properly.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Direct Support Professional
Community Options
02.2017 - 01.2021
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Provided compassionate and patient-focused care to cultivate well-being.
Customer Service Associate 1 & 2
Republic Bank
09.2019 - 11.2020
- Answered all inquiries internally and externally, including questions about Products and Services, Wires and Accounts
- Understood and accurately performed other operational duties within the store, as assigned by Supervisor, such as but not limited to; balance vault, ATM, Magic Money
- Strengthened customer relationships by cross promoting other bank products and services that fit their needs
- Completed all customer and systems transactions that took place on the line, accurately and efficiently; for example but not limited to, deposits, withdrawals, cashing checks, research account information, place holds on accounts, on-line transfers, miscellaneous item processing
- Balanced cash drawer daily, accurately and efficiently.
- Maintained up-to-date knowledge of product and service changes.
Store Supervisor
Republic Bank
09.2021 - 09.2021
- Provided superior Customer service by exhibiting a friendly and professional demeanor at all times; greet customers properly, answer telephone in a professional manner
- Ensure staff maintain proper Customer Service Standards
- Provided approvals for certain transactions based on Retail Banking Policies and approval limits
- Balanced cash drawer daily, accurately and efficiently
- Assist staff having issues with balancing their cash drawer
- Assisted with audits in the event a team member is unable to balance
- Assisted in training, mentoring and coaching new employees; as well as existing employees seeking upward mobility
- Strictly followed all cash and security policies and procedures
- Conducted timely performance evaluations to assess employee strengths, areas for improvement, and growth potential for career development opportunities.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Member Service Representative
State Department Federal Credit Union
02.2022 - 02.2023
- Assisted members with account management, including updating personal information and setting up automated payments.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Opened customer accounts and provided deposit and withdrawal receipts.
Education
Associate of Science - Accounting
Rowan College At Burlington County
Mount Laurel, NJ05.2022
Skills
- Proficiency in Microsoft Office (Excel, PowerPoint and Word) and Google Drive (Sheets, Slides, Documents)
- Good organizational and time management skills
- Understanding Customer Needs
- Money handling abilities
- Strong analytical and Problem solving
- Customer Service
- Training
- LiveChat Messaging
- Teamwork and Collaboration
- Credit Union Knowledge
- Account updating
Volunteer Experience
- Student Activity Coordinator
- Breast Cancer Relay
Timeline
Member Service Representative
State Department Federal Credit Union
02.2022 - 02.2023
Store Supervisor
Republic Bank
09.2021 - 09.2021
Customer Service Associate 1 & 2
Republic Bank
09.2019 - 11.2020
Shift Manager
McDonald’s
02.2017 - 05.2021
Direct Support Professional
Community Options
02.2017 - 01.2021
Crew Member
McDonald’s
02.2015 - 02.2017
Associate of Science - Accounting
Rowan College At Burlington County