Ta'Niya Johnson
Charleston,SC
Summary
Knowledgeable and dedicated leader, solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain independent and team decision-making skills and sound judgment to positively impact company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships to do what is needed for the company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mail Carrier
Securitas
2024.06 - Current
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
- Displayed professionalism when interacting with customers at work space while delivering their mail promptly and courteously every day.
Customer Service Representative
GPM Investments
2022.05 - 2024.04
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Stocker/ Loader/Warehouse Inventory Associate
EDGE Boutique
2020.03 - 2021.07
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Cashier
Hubee D's
2018.04 - 2020.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Claflin University
Orangeburg, SC05.2025
High School Diploma -
Burke High
Charleston06.2021
Skills
- Multitasking Abilities
- Reliability
- Organizational Skills
- Team Collaboration
- Effective Communication
- Decision-Making
- Task Prioritization
- Professionalism
- Time management abilities
- Adaptability
Certification
- CPR Certification
- Stop the Bleeding Certification
Timeline
Mail Carrier
Securitas
2024.06 - Current
Customer Service Representative
GPM Investments
2022.05 - 2024.04
Stocker/ Loader/Warehouse Inventory Associate
EDGE Boutique
2020.03 - 2021.07
Cashier
Hubee D's
2018.04 - 2020.03
Claflin University
High School Diploma -
Burke High
- CPR Certification
- Stop the Bleeding Certification
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