Ta'Niya Simmons
Orangeburg,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Arise
04.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Certified Nursing Assistant
The Methodist Oaks
08.2020 - 05.2022
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Customer Service Representative
Teleperformance
06.2021 - 04.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service Cashier
McDonald's
10.2017 - 05.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
Education
No Degree - CNA
Denmark Technical College
Denmark, SC10.2020
GED -
Orangeburg Calhoun Technical College
Orangeburg, SC05.2020
Skills
- Strong Telephone Etiquette
- Product Line Knowledge
- Patient Callbacks
- Performance Goals
- Billing Adjustments and Refunds
- Understanding Customer Needs
Timeline
Customer Service Representative
Arise
04.2022 - Current
Customer Service Representative
Teleperformance
06.2021 - 04.2022
Certified Nursing Assistant
The Methodist Oaks
08.2020 - 05.2022
Customer Service Cashier
McDonald's
10.2017 - 05.2018
No Degree - CNA
Denmark Technical College
GED -
Orangeburg Calhoun Technical College
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