Taniya Simmons
Melbourne,FL
Summary
Experienced and motivated professional with a strong passion for success. Demonstrates ability to excel in fast-paced environments, leveraging exceptional organizational skills and attention to detail. Proven track record of effectively managing multiple tasks and priorities while maintaining a high level of accuracy. Committed to delivering exceptional customer service and exceeding expectations. Thrives in collaborative team settings, leveraging excellent communication skills to foster positive relationships with colleagues and clients alike. Seeks new opportunities to contribute skills and drive for excellence in a dynamic work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Med Tech
Private Care
03.2020 - 04.2022
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
Sales Rep/ Assistant Manager
T-Mobile-Melbourne, FL
04.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Case Manager
Percepta-Melbourne, FL
06.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Wal-Mart Cashier
Cashier/Customer Service
03.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High school diploma -
Palm Bay Magnet High
Melbourne, FL2020
Skills
- Driving
- Delivery Driver Experience
- Order Picking
- Shipping & Receiving
- Inventory Control
- Microsoft Word
- Cleaning Experience
- Typing
- Hospitality
- Customer service
- Guest relations
- Accounting
- Sales
- Guest Services
- Order Picker
- Call center
- Time management
- Heavy lifting
- Restaurant experience
- Account management
- Security
- Organization and Multitasking
- Case Documentation
- Case Management
- Problem-Solving
- Positive Attitude
- Documentation proficiency
- Data Entry and Analysis
Certification
- First Aid/CPR Certified
- MT - Medical Technician
Languages
English
Native or Bilingual
Timeline
Case Manager
Percepta-Melbourne, FL
06.2023 - Current
Sales Rep/ Assistant Manager
T-Mobile-Melbourne, FL
04.2022 - 04.2023
Med Tech
Private Care
03.2020 - 04.2022
Wal-Mart Cashier
Cashier/Customer Service
03.2018 - 12.2019
High school diploma -
Palm Bay Magnet High
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