Taniya Stanton

• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Communicated scheduling changes to staff members and clients, implementing proof-of-receipt to reduce errors.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Scheduled office meetings and client appointments for staff teams.

• Gained strong leadership skills by managing projects from start to finish.
• Developed strong communication and organizational skills through working on group projects.
• Identified issues, analyzed information and provided solutions to problems.
• Consulted with clients to identify business and technical requirements for proposed system modifications and technology repairs.
• Accurately read, understood and carried out written instructions. Documented user support activities, such as system
problems, corrective actions, resolution status and completed
equipment installations.
• Evaluated hardware and software to determine efficiency, reliability and compatibility with existing systems.
• Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
• Installed and maintained systems and analyzed users needs.
Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
• Monitored and analyzed system performance, such as network traffic, security and capacity.
•Developed and implemented procedures for preventive maintenance, backup and data recovery.
• Followed standards and procedures to maintain safe work environment.