Summary
Overview
Work History
Education
Skills
Timeline
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Taniyah Gibson

Jonesboro,GA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Abbra Ka Dazzle (Jan-Pro)
02.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Mt. Zion High School
Jonesboro, GA
05.2023

Skills

  • Customer Service
  • Inbound and Outbound Calling
  • Stock Replenishment
  • Product Knowledge
  • Prioritizing Calls
  • Problem Resolution
  • Customer Complaint Resolution
  • Verbal Communication

Timeline

Customer Service Associate

Abbra Ka Dazzle (Jan-Pro)
02.2020 - Current

High School Diploma -

Mt. Zion High School

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Taniyah Gibson