TaNiyah Malone
Humble
Summary
Motivated and highly adaptable Telecommunications Officer with strong communication, crisis management, and multitasking skills. Seeking a position in the criminal justice field to leverage dispatch experience, public safety knowledge, and interpersonal abilities for long-term career development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
911 Telecommunications Officer
Humble Police Department
09.2024 - Current
- - Operated high-volume emergency communication lines and coordinated dispatch of police, EMS, and fire services.
- - Monitored radio traffic to provide timely backup and situational awareness for field personnel.
- - Maintained accurate CAD (Computer Aided Dispatch) logs and radio documentation.
- - Performed T.C.I.C./N.C.I.C. queries and entries.
- - Managed walk-in complaints and accepted municipal fine payments.
- - Ensured interagency communication during critical incidents.
- - Operated surveillance and radio equipment to maintain real-time situational updates.
- Monitored and responded to emergency calls, ensuring timely communication with law enforcement personnel.
- Operated multi-line telephone systems to manage incoming and outgoing communications efficiently.
Flight Attendant
United Airlines
08.2023 - 02.2024
- - Delivered high-quality customer service to domestic and international passengers.
- - Ensured compliance with FAA safety regulations and provided in-flight safety briefings.
- - Responded to emergencies including medical issues and security threats onboard.
- - Served as liaison between passengers and cockpit crew, ensuring a safe and comfortable flight experience.
- Supervisor: Melissa Reed
- May Contact
- Delivered exceptional customer service during flights, ensuring passenger satisfaction and comfort.
- Conducted pre-flight safety checks, verifying equipment functionality and compliance with regulations.
- Collaborated with cabin crew to manage cabin cleanliness and organization throughout the flight.
Education
Bachelor of Science - Criminal Justice
Metropolitan State University of Denver
Denver, CO12.2025
Skills
- Emergency Communications & Dispatch
- Crisis Management
- Customer Service
- CAD & NCIC Systems
- Law Enforcement Protocols
- Conflict Resolution
- Public Safety Support
- Active Listening & Multitasking
- Telecom protocols
- Safety awareness
- Equipment safety
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Time management
- Professional appearance
- Verbal and written communication
- Emergency situations management
- Problem-solving
- FAA regulations
Certification
- T.C.I.C./N.C.I.C. Certified
- CPR & First Aid Certified
Timeline
911 Telecommunications Officer
Humble Police Department
09.2024 - Current
Flight Attendant
United Airlines
08.2023 - 02.2024
Bachelor of Science - Criminal Justice
Metropolitan State University of Denver
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