Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Taniyah Mayo

Danville,VA

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Proactive and versatile with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

10
10
years of professional experience

Work History

Unarmed Security Officer

Securitas
Danville, VA
08.2023 - Current
  • Patrolled assigned areas to detect suspicious activities and persons.
  • Performed regular patrols of parking lots and garages to identify any potential threats or hazards.
  • Greeted visitors upon arrival at the facility and directed them accordingly.
  • Monitored entrances, exits and other points of access to ensure safety of people and property.
  • Conducted security checks on staff entering or leaving the premises.
  • Responded promptly to emergency situations using appropriate resolution strategies.
  • Investigated suspicious activity or incidents according to company guidelines.
  • Maintained logs of all security related incidents and wrote detailed reports for management review.
  • Provided customer service assistance in resolving conflicts or disputes.
  • Enforced rules and regulations in a professional manner while interacting with guests and employees.

Pharmacy Technician

CVS Health
Danville, VA
02.2023 - 09.2023
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Managed filing of prescriptions, both electronically and manually.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Received payment from customers and processed credit card transactions when necessary.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Restocked shelves with new supplies of medications as needed.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.

Customer Service Representative

PRA Group
Danville, VA
01.2021 - 01.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified delinquent accounts and contacted debtors to negotiate payment terms.
  • Analyzed customer financial information and determined appropriate payment plans.
  • Verified accuracy of account information and updated records accordingly.
  • Explained the consequences of non-payment in a professional manner.
  • Reconciled discrepancies between customers' accounts and statements of account.
  • Maintained detailed documentation regarding collection activities, customer conversations, and payment arrangements.

Cashier

neighborhood walmart
Danville, VA
03.2020 - 02.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.

Customer Service Representative

Telvista
Danville, VA
04.2017 - 12.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Work Study Student

Roanoke Public Library
Roanoke, VA
02.2015 - 04.2017
  • Provided support to faculty and staff by responding to inquiries and requests for information.
  • Organized and maintained office supplies, equipment, and materials.
  • Assisted with the filing of documents and records in an organized manner.
  • Supported the administrative team by completing data entry tasks accurately and efficiently.
  • Performed light clerical duties such as photocopying, faxing, scanning, and mailing documents.
  • Provided reference and reader's advisory services to library patrons.
  • Assisted in the cataloging of new books and materials.
  • Organized shelves, book displays, and other library areas according to established guidelines.
  • Performed basic computer troubleshooting and maintenance tasks.
  • Processed interlibrary loan requests for patrons.
  • Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
  • Maintained accurate records of circulation activities including check-ins and outs and overdue items.
  • Conducted inventory of library collections on a regular basis.
  • Answered phones to respond to patron inquiries or direct calls appropriately.
  • Researched information related to patron inquiries using print resources or online databases.
  • Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.

Education

High School Diploma -

Dan River High School
Ringgold, VA
05.2014

Some College (No Degree) - Nursing

Danville Community College
Danville, VA

Skills

  • Customer Service Skills
  • Organizational Skills
  • Medical Terminology
  • Outlook
  • Receptionist
  • Scheduling
  • Retail Sales
  • Training
  • Data Entry
  • Filing
  • MS Office
  • Billing
  • Quickbooks
  • Phone Etiquette
  • Multi-line Phone Systems
  • Administrative Assistant
  • Typing
  • Communication Skills
  • Computer Skills
  • Cashiering
  • Nursing Experience
  • Behavior Management
  • Library Services
  • Clerical Experience
  • Windows
  • Front Desk
  • Perimeter Patrol
  • Facility Security
  • Emergency Response Coordination
  • Alarm monitoring
  • Report Writing
  • Situational Awareness
  • Building Security
  • Stress Tolerance

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Unarmed Security Officer

Securitas
08.2023 - Current

Pharmacy Technician

CVS Health
02.2023 - 09.2023

Customer Service Representative

PRA Group
01.2021 - 01.2023

Cashier

neighborhood walmart
03.2020 - 02.2021

Customer Service Representative

Telvista
04.2017 - 12.2019

Work Study Student

Roanoke Public Library
02.2015 - 04.2017

High School Diploma -

Dan River High School

Some College (No Degree) - Nursing

Danville Community College

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Taniyah Mayo