Tanja Andersen-Marin
Saint Paul,MN
Summary
Detail-oriented financial professional experienced in reporting, account reconciliations, and collections. Expertise in analyzing customer accounts, resolving discrepancies, and maintaining accurate records. Capable of managing multiple priorities under tight deadlines while fostering strong relationships with internal teams and clients.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Accounts Receivable
Nilfisk, Inc.
Brooklyn Park, MN
03.2022 - 04.2026
- Prepared monthly financial statements and reports ensuring compliance with regulations and standards.
- Conducted account reconciliations identifying discrepancies to enhance accuracy in financial reporting.
- Reviewed delinquent accounts and referred outstanding debts to collection agencies in accordance with company policies and procedures.
- Facilitated credit card payments, refunds, and payment adjustments to streamline transaction processes.
- Collaborated with sales and customer service teams to resolve billing issues, enhancing customer satisfaction.
- Assisted auditors by providing accounts receivable records, reports, and supporting documentation.
- Improved cash flow management by closely monitoring accounts and promptly following up on overdue invoices.
- Completed month-end close duties by reconciling AR balances, posting payments, and preparing accounts receivable reports.
Bilingual Patient Services Representative
Tactile Medical
11.2020 - 06.2021
- Facilitated completion of financial assistance forms for eligible patients, improving access to necessary services.
- Provided timely order status updates for patient and sales representative inquiries, ensuring clarity and satisfaction.
- Entered and triaged service complaints and product issues, streamlining resolution processes and reducing response times.
- Resolved patient inquiries and concerns efficiently, contributing to increased overall satisfaction rates.
- Verified insurance eligibility and coverage for patients.
- Coordinated efforts with internal team and sales representatives to meet yearly shipment targets.
Billing Clerk
Metro Sales, Inc.
09.2018 - 11.2020
- Ensured billing accuracy by creating defect-free invoices and resolving discrepancies to facilitate timely contract billing.
- Reviewed and updated contract rewrites to align with specific contract terms and requirements.
- Ran e-views to target specific billing criteria and prepared internal reports to inform decision-making.
- Provided administrative support and communicated effectively with internal and external customers to enhance service quality.
- Utilized Microsoft programs daily, focusing on Excel and E-automate (ERP) for various tasks.
- Maintained detailed records of customer payments and billing adjustments.
Bilingual Teller
MN Valley Federal Credit Union
03.2017 - 06.2018
- Received checks and cash for deposit, verified amounts, ensured accuracy of deposit slips to maintain transaction integrity.
- Resolved discrepancies between debits and credits, ensuring accuracy in account management and fostering customer trust.
- Translated loan procedures and requirements into Spanish, improving accessibility of financial services for Spanish-speaking customers.
- Assisted members with account inquiries, providing exceptional bilingual customer service.
- Processed customer transactions accurately and efficiently in both English and Spanish.
- Educated members on product offerings, enhancing their understanding of financial services available.
- Maintained compliance with credit union policies and regulatory requirements during all transactions.
Education
Bachelor of Science - International Business, Spanish
Minnesota State University Mankato
Mankato, MN05.2018
Skills
- Financial analysis
- SAP
- Workday
- Microsoft Office proficiency: Excel, Word, PowerPoint, Outlook
- Project management expertise
- Problem-solving skills
- Experienced working in fast-paced environment
- Written and verbal communication
- Quick learner and detail/service oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Accounts Receivable
Nilfisk, Inc.
03.2022 - 04.2026
Bilingual Patient Services Representative
Tactile Medical
11.2020 - 06.2021
Billing Clerk
Metro Sales, Inc.
09.2018 - 11.2020
Bilingual Teller
MN Valley Federal Credit Union
03.2017 - 06.2018
Bachelor of Science - International Business, Spanish
Minnesota State University Mankato