Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanja Bohms

Jacksonville

Summary

Dynamic customer service professional with extensive experience at Verizon, excelling in billing coordination and first call resolution. Proven track record in enhancing customer satisfaction through active listening and effective problem-solving. Skilled in data entry and documentation, consistently delivering high-quality support and fostering strong client relationships.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Verizon Customer Care Representative

Afni
12.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Logged call information and solutions provided into internal database.
  • Assisted call-in customers with questions and orders.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Google Search Analyst

SYKES
05.2022 - 01.2023
  • Developed and implemented techniques for increasing page visits and likes.
  • Collected and analyzed data to improve strategies.
  • Optimized website content and images to improve search engine rankings.

Turbo Tax Consultant

SYKES
11.2021 - 05.2022
  • Interviewed clients to obtain additional information on taxable income, deductible expenses and allowances.
  • Furnished taxpayers with sufficient information and advice to facilitate correct tax form completion.
  • Checked data input and verified totals on forms prepared by others to detect errors in arithmetic, data entry or procedures.
  • Used appropriate adjustments, deductions and credits to keep client's taxes to minimum.

BCBS of California Medicare Representative

SYKES
12.2020 - 11.2021
  • Spoke with customers to provide information about available products and policies.
  • Educated clients on insurance policies and procedures.
  • Collected premiums on or before effective date of coverage.
  • Contacted Pharmacies to verify medication.
  • Contacted Doctor's Offices to schedule appointments as well as verify.
  • Entered Information dependent on what was needed for the EHR.

Assistant Manager

BonWorth
09.2011 - 04.2012
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

No Degree - Certified Clinical Medical Assistant

National Healthcareer Association
Remote
10-2024

No Degree - Business Management/Accounting

Colorado Technical University
Colorado Springs, CO

GED -

Whiteside County Department of Education
Sterling, IL
09-1995

Skills

  • Billing coordination
  • Call logging
  • Customer relations
  • Issue escalation
  • Data entry
  • Documentation and reporting
  • Quality assurance
  • First call resolution
  • Relationship building
  • Active listening
  • Verbal and written communication
  • Inbound customer service

Certification

  • Licensed Certified Clinical Medical Assistant - Current

Timeline

Verizon Customer Care Representative

Afni
12.2024 - Current

Google Search Analyst

SYKES
05.2022 - 01.2023

Turbo Tax Consultant

SYKES
11.2021 - 05.2022

BCBS of California Medicare Representative

SYKES
12.2020 - 11.2021

Assistant Manager

BonWorth
09.2011 - 04.2012

No Degree - Certified Clinical Medical Assistant

National Healthcareer Association

No Degree - Business Management/Accounting

Colorado Technical University

GED -

Whiteside County Department of Education

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