Tanja Bryant
Tampa,FL
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Broad industry experience includes processing claims, payment processing, assisting the new hires during dental training. Customer service professional with strong Leadership and relationship-building skills also excel in multitasking environments.
Overview
16
16
years of professional experience
Work History
Financial Clearance Specialist
H. Lee Moffitt Cancer Center
06.2015 - Current
- Verification of patient insurance benefits
- Respond to basic patient account inquires
- Allocate doctors order for patient appointments
- Request authorization for radiology orders
- Confirm and cancel patient appointments on a as need basis.
Sortation Associate
Amazon
04.2023 - 11.2023
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
Customer Service Specialist
Humana
10.2007 - 06.2015
- Addressed members/providers questions and concerns
- Reviewed benefits, claims to ensure that the member/provider(s) are fully aware of the products offered
- Researched claims that have been sent back to be reviewed, in order to successfully pay according to fee schedule
- Handled escalated calls, resolved any issues or concerns that the member may have.
Education
High School Diploma -
Robinson High School
FL, United StatesSkills
- Strong organizational skills
- Adaptive team player
- Active listening skills
- Opening/closing procedures
- Sharp problem solver
- Team liaison
- Courteous demeanor
- Computer proficient
- Energetic work attitude
- Quick learner
- Customer service expert
- Team leadership
- Invoice processing
- Telephone inquiries specialist
- Prior authorization processing
- Medical coding knowledge
- Medical terminology expertise
- Insurance Verification
- HIPAA Compliance
- Telephone Etiquette
- Documentation and paperwork
- Effective communication skills
- Verbal Communication
- Microsoft Office
- Medicaid knowledge
- Documentation And Reporting
- Authorizations understanding
- Multitasking
- Attention to Detail
Timeline
Sortation Associate
Amazon
04.2023 - 11.2023
Financial Clearance Specialist
H. Lee Moffitt Cancer Center
06.2015 - Current
Customer Service Specialist
Humana
10.2007 - 06.2015
High School Diploma -
Robinson High School
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