Tanja Cole
Mountain View,OK
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
28
28
years of professional experience
Work History
Office Manager
VSierra Trucking
09.2010 - 03.2020
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Controlled finances to lower costs and keep business operating within budget.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Reported to senior management on organizational performance and progress toward goals.
- Evaluated employee records and productivity and submitted evaluation reports.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Defined clear targets and objectives and communicated to other team members.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Developed detailed plans based on broad guidance and direction.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Established team priorities, maintained schedules and monitored performance.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Tanja's Tots Daycare
Self-employed
01.2000 - 07.2010
- Provided one-on-one support for children and fullfilled their needs to grow and succeed.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Assessed student performance regularly, providing timely feedback and targeted interventions for improvement.
- Played games, worked on puzzles, and read books to young children.
- Utilized time-management skills to balance childcare responsibilities alongside light housekeeping duties as needed.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Supported child development milestones by implementing age-appropriate learning activities.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Prepared healthy, age-appropriate snacks and meals.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Provided safe transportation to and from school and extracurricular activities.
- Taught children to organize toys, wash hands, and share by leading by example.
- Fostered creativity through arts and crafts projects, encouraging self-expression among the children.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Helped children learn how to complete small chores appropriate for age level.
- Handled emergencies calmly and efficiently while following established safety protocols provided by the parents.
- Facilitated outdoor playtime to promote physical activity and overall health in the children being cared for.
- Communicated with parents regarding children's progress and development, raising any issues.
- Collaborated effectively with parents on discipline strategies to maintain consistency across home environments.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
Beauty Manager
Beautyco
04.1992 - 01.2000
- Arranged merchandise to present visually appealing displays and attract clientele.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Optimized staffing schedules based on projected demand, maximizing productivity while minimizing labor costs.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved overall efficiency of daily operations by developing organized processes for booking appointments handling transactions and managing client records.
- Protected store assets and inventory via loss prevention procedures.
- Delivered consistently exceptional customer service, establishing lasting relationships with clients and generating repeat business.
- Mentored junior staff members, fostering a positive work environment that encouraged growth and development.
Education
High School Diploma -
Southwestern Oklahoma State University
Weatherford, OKHigh School Diploma -
Hydro-Eakly High School
Hydro, OK05.1989
Skills
- Office Administration
- Business Administration
- Financial Management
- Schedule Management
- Document Management
- Organizational Skills
- Interpersonal Relations
Timeline
Office Manager
VSierra Trucking
09.2010 - 03.2020
Tanja's Tots Daycare
Self-employed
01.2000 - 07.2010
Beauty Manager
Beautyco
04.1992 - 01.2000
High School Diploma -
Southwestern Oklahoma State University
High School Diploma -
Hydro-Eakly High School
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