Tanja Grindl
Springvale,ME
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
20
20
years of professional experience
Work History
General Manager
Lark Hotels
Portsmouth, NH
08.2024 - Current
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Organized staff schedules, balancing workload and operational needs.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Conducted regular inspections of rooms, common areas, facilities and safety equipment.
- Oversaw inventory management, ensuring adequate supplies while controlling costs.
General Manager
Unifi
Portland, ME
02.2023 - 08.2024
- Recruited, trained and empowered employees to achieve key performance indicators.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Guided management and supervisory staff to promote smooth operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Cambria Suites
Portland, ME
02.2021 - 06.2022
- Spearheaded hotel groundbreaking process.
- Engaged in all construction-related calls.
- Facilitated procurement processes for operational supplies and equipment.
- Configured every account while collaborating with government bodies.
- Developed comprehensive sales tactics to align with both regional and corporate goals.
General Manager
The Garrison Hotel
Dover, New Hampshire
05.2017 - 02.2021
- Successfully opened a sophisticated 66-key boutique hotel.
- Oversaw all financial operations.
- Executing daily functions while maintaining regulatory compliance and uniformity.
- Oversaw property operations during Covid Pandemic, ensuring continuity of services.
- Maintained exemplary Medallia scores exceeding 9.25 across operational metrics.
- Earned number one spot through Tripadvisor evaluation.
- Overseen payroll processing and maintained precise financial records.
- Honored with the Gold Award for exceptional achievements in 2019.
Restaurant Manager
Olive Garden
Biddeford, Portland And Newington, ME, NH
05.2015 - 05.2017
- Maintained high standards of food quality and service in dining room.
- Directed workforce efforts across multiple responsibilities ensuring budget compliance.
- Consistently upheld cleanliness, organization, and sanitation standards of food and beverage products to guarantee quality.
- Handled conflicts efficiently, delivering mutually satisfactory resolutions.
- Conducted audits for both back-of-house and front-of-house team members.
Sales & Operations Management
Comfort Suites Hotel & Holiday Inn Express
, ME
01.2005 - 05.2015
Education
Associate of Applied Science - Business
Kaplan University
Davenport, IA08-2014
Skills
- Revenue generation
- Cost control
- Inventory management
- Team building
- Employee training
- Customer service
- Operational efficiency
- Quality assurance
- Budget management
- Regulatory compliance
- Sales strategy
- Performance metrics
- Vendor partnerships
- Contract negotiations
- Safety protocol
- Bilingual
- Facility management
- Profit and loss accountability
- Relationship building
Affiliations
- Cooking and Baking
- puzzles
- my grandchildren
Accomplishments
- White House Presidential Awards Secret Service GWB Presidential detail 2007-2015
- Tourism Certificate - FAU, 2020
- Dover Chamber of Commerce, Committee Awards Gala 2017-2020
Timeline
General Manager
Lark Hotels
08.2024 - Current
General Manager
Unifi
02.2023 - 08.2024
General Manager
Cambria Suites
02.2021 - 06.2022
General Manager
The Garrison Hotel
05.2017 - 02.2021
Restaurant Manager
Olive Garden
05.2015 - 05.2017
Sales & Operations Management
Comfort Suites Hotel & Holiday Inn Express
01.2005 - 05.2015
Associate of Applied Science - Business
Kaplan University
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