Tanja Rankin-Diosdado
Haslet,TX
Summary
Successful Receptionist with many years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
22
22
years of professional experience
Work History
Client Service Coordinator
Argyle Veterinary Hospital
01.2024 - Current
- Answer client inquiries, schedule appointments, and record personal messages for administration
- Greet clients and their pets (patient), check-in clients and patients as well as discharge patients
- Receive client payment, post, and record payments
- Check hospital email and fax, distribute appropriately
- Prescription refill requests
- Client communication on patient updates, for patients on extended stay
- Appointment reminders
- General office duties.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Lead Housekeeper
Vacasa North Whidbey Island
08.2022 - 12.2023
- Create a welcoming environment for Vacasa guests and owners by ensuring homes are clean and cared for
- Organize and maintain property condition with ORM, GM, and then the owner at any time
- Unit billed labor and Vacasa billed labor
- Assist with scheduling Housekeeper cleans
- Distribution of tickets
- Management of up to 12 Housekeepers or downline
- Ordering and organizing supplies
- Provide input on performance evaluations, resolving problems, and implementing disciplinary action with assistance from the manager and Human Resources
- Identify and note any damages to homes
- Create maintenance tickets as necessary
- Ensure the housekeeping staff follows through on assignments and guide work methods and routines such as following the wall, standard appearance unit, and reporting damage
- Perform inspections of cleans completed by Housekeepers
- Vacancy checks on homes that have sat from no reservations, ensuring homes are in good condition at all times
- Touch-up cleans as needed
- Establish and maintain open, collaborative relationships with team members and management.
Local Operations Manager Northwest
Vacasa North Whidbey Island
12.2023 - 07.2023
- Oversee operations on North Whidbey Island, WA, managing a specific portfolio of properties(45 homes were in my portfolio)
- Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties, ensuring they are clean, maintained, and well cared for
- Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
- Manage a budget for my portfolio, adhering to set annual costs, with the ability to perform a cost-benefit analysis
- Managed an efficient and high-quality team, ensuring they were trained, effective, and adhered to all Vacasa policies and procedures
- Supported team with escalated guest and homeowner concerns by responding to emails, calls, and tickets
- Partner and assisted my Business Development Representative when new units joined the portfolio
- Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc.)
- Established and maintained open, collaborative relationships with fellow regional team members and upper management team
- Provided cross-coverage for my manager and Co-LOM(s) when necessary
- Conducted regular inspections before guest and owner arrivals
- Occasionally, the need to perform housekeeping and maintenance duties
- Traveled in between worksites frequently.
Runner
Vacasa North Whidbey Island
12.2021 - 08.2022
- Perform cleaning activities such as sweeping, mopping, vacuuming, dusting, and polishing
- Replace and replenish amenities that guests need for each visit (paper towels, toilet paper, toiletries, linens, laundry, and kitchen cleaning essentials)
- Ensure all Vacasa units are cared for and inspected using the self-inspection tool and performing pre-guest inspections
- Notify superiors of any damages, defects, and disturbances by creating tickets and communication through Vacasa software
- Communication with peers to ensure an excellent guest experience
- Perform onboarding for new Vacasa units, including deep cleaning, staging for stock Vacasa photos, and thoroughly inspecting for unit issues
- Support fellow Housekeepers by being available for needed assistance
- Assist with assigned tickets for various needs, i.e., pre-guest inspections, unit cleaning, taking out the waste collection, safety inspections, guest assistance, and unit upkeep
- Adhere to Vacasa standard of Housekeeping health and safety rules and regulations.
Housekeeper
Vacasa North Whidbey Island
07.2021 - 12.2021
- Professionally clean and maintain Vacasa properties
- Create a welcoming environment for both guests and owners
- Sweep, vacuum, dust, mop, and wash all surfaces
- Identify any damages found in the homes, communicate with leadership
- Create maintenance tickets when needed for same-day needs
- Make sure that all replenishable consumables are tended to ie toiletries, toilet paper, paper towels, etc
- Collect all trash and debris
- Maintain standard Housekeeping metrics.
Veterinary Receptionist/Client Service Coordinator
Citrus Heights Pet Hospital
09.2016 - 04.2017
- Act as the first point of contact for clients, pets, visitors, and pharmaceutical, specialty food, and medical supply vendors
- Promptly answered the multi-line phone system, scheduled appointments, and fielded inquiries
- Prepared detailed billing statements, collected payments, and filed patient charts accordingly
- Executed prompt editing and briefing of daily records inpatient charts before final filing was completed
- Ascertained patient needs and communicated emergent situations with medical staff
- Received mail and distributed accordingly; prepared and typed correspondence of medical, office, and specialty food supplies for purchase orders for vendors and suppliers
- Communicate Veterinarian orders post-operatively and medication regimens to pet owners
- Process record transfers for outside offices or Veterinary Hospitals
- Managed Client accounts
- Conducted Client service surveys
- Assisted Clients via LiveChat
- Operated cash register
- Inventoried spreadsheets.
Veterinary Receptionist/Client Service Coordinator
Campus Commons Pet Hospital
05.2016 - 09.2016
- Act as the first point of contact for clients, pets, visitors, and pharmaceutical, specialty food, and medical supply vendors
- Promptly answered the multi-line phone system, scheduled appointments, and fielded inquiries
- Prepared detailed billing statements, collected payments, and filed patient charts accordingly
- Executed prompt editing and briefing of daily records inpatient charts before final filing was completed
- Ascertained patient needs and communicated emergent situations with medical staff
- Received mail and distributed accordingly; prepared and typed correspondence of medical, office, and specialty food supplies for purchase orders for vendors and suppliers
- Communicate Veterinarian orders post-operatively and medication regimens to pet owners
- Process record transfers for outside offices or Veterinary Hospitals
- Managed Client accounts
- Conducted Client service surveys
- Assisted Clients via LiveChat
- Operated cash register
- Inventoried spreadsheets.
Veterinary Receptionist/Client Service Coordinator
Sacramento Animal Hospital
05.2013 - 02.2014
- Act as the first point of contact for clients, pets, visitors, and pharmaceutical, specialty food, and medical supply vendors
- Promptly answered the multi-line phone system, scheduled appointments, and fielded inquiries
- Prepared detailed billing statements, collected payments, and filed patient charts accordingly
- Executed prompt editing and briefing of daily records inpatient charts before final filing was completed
- Ascertained patient needs and communicated emergent situations with medical staff
- Received mail and distributed accordingly; prepared and typed correspondence of medical, office, and specialty food supplies for purchase orders for vendors and suppliers
- Communicate Veterinarian orders post-operatively and medication regimens to pet owners
- Process record transfers for outside offices or Veterinary Hospitals
- Managed Client accounts
- Conducted Client service surveys
- Assisted Clients via LiveChat
- Operated cash register
- Inventoried spreadsheets.
Veterinary Receptionist/Client Service Coordinator
El Camino Veterinary Hospital
10.2011 - 01.2013
- Act as the first point of contact for clients, pets, visitors, and pharmaceutical, specialty food, and medical supply vendors
- Promptly answered the multi-line phone system, scheduled appointments, and fielded inquiries
- Prepared detailed billing statements, collected payments, and filed patient charts accordingly
- Executed prompt editing and briefing of daily records inpatient charts before final filing was completed
- Ascertained patient needs and communicated emergent situations with medical staff
- Received mail and distributed accordingly; prepared and typed correspondence of medical, office, and specialty food supplies for purchase orders for vendors and suppliers
- Communicate Veterinarian orders post-operatively and medication regimens to pet owners
- Process record transfers for outside offices or Veterinary Hospitals
- Managed Client accounts
- Conducted Client service surveys
- Assisted Clients via LiveChat
- Operated cash register
- Inventoried spreadsheets.
Assistant Manager
Vince Camuto
05.2011 - 07.2011
- Opened a new store location while assisting in recruiting and training staff
- Stocked and restocked inventory while new shipments arrived
- Reorganized sales floor to meet company standards
- Designed and implemented customer satisfaction metrics
- Contributed to merchandising ideas at team sales meetings
- Worked closely with the District and General Managers to formulate and build store brand.
Assistant Manager
Rue 21
05.2009 - 07.2011
- Drive and maximize store sales to achieve goals
- Control and minimize shrink to meet company expectations
- Coached policies and procedures; confronted and counseled associates to improve performance
- Demonstrated and taught exceptional customer service
- Addressed customer inquiries including compliments, complaints, and suggestions
- Stocked and restocked shipments, annual/weekly inventory, weekly floor visuals.
Cast Member/Sales Associate
The Disney Store
09.2008 - 04.2009
- Cashiered, stocked, replenished, and received a weekly shipment
- Assisted in yearly inventory and monthly visual updates
- Delivered excellent customer service.
Administrative Assistant
House Call Doctors of Texas
01.2007 - 07.2007
- Oversee all aspects of general office coordination and organization
- Maintain confidentiality for patients by understanding and abiding by all HIPPA laws
- Daily interaction and communication with patients, RNs, MDs, medical vendors, and visitors
- Answered telephones and transferred, or recorded messages for the appropriate staff
- Fill patient DME (durable medical equipment) orders, refills, while also billing insurance and government funding programs.
Health Care Assistant
Sutter Electronic Intensive Care Unit
01.2004 - 12.2006
- Provide general clerical and administrative duties
- Responsible for electronic patient information, admission, discharge, and department communication
- Prioritize and coordinate unit activities in conjunction with nurses, doctors, and all hospital staff
- Electronic input for patient; lab results, medications, and any services pending on that shift.
Veterinary Technician
Banfield the Pet Hospital
05.2002 - 10.2003
- Obtain and record patient case histories
- Collect specimens and perform laboratory procedures
- Prepare patients, instruments, and equipment for surgery
- Assist in diagnostic, medical, and surgical procedures
- Stocked and maintained medicine and supplies.
Education
Bachelor of Science - Metaphysical Psychology
University of Metaphysics
Sedona, AZReligious and Anthropological studies - undefined
Liberty University
01.2021
Anthropology/Psychology - undefined
Butte Community College
01.2002
Veterinary Science - undefined
Western Career College
01.2003
General Studies Diploma -
Mount Toro High School
Skills
- Reliable
- Customer Relations
- Scheduling and Planning
- Prioritization and time management skills
- Flexible schedule
- Attention to detail
- Guest oriented and friendly
- Outstanding communication
- Conflict resolution
- Team-oriented
- Performs well under stressful situations
- Proficient in Slack, all Google programs, Microsoft and many scheduling programs
Timeline
Client Service Coordinator
Argyle Veterinary Hospital
01.2024 - Current
Local Operations Manager Northwest
Vacasa North Whidbey Island
12.2023 - 07.2023
Lead Housekeeper
Vacasa North Whidbey Island
08.2022 - 12.2023
Runner
Vacasa North Whidbey Island
12.2021 - 08.2022
Housekeeper
Vacasa North Whidbey Island
07.2021 - 12.2021
Veterinary Receptionist/Client Service Coordinator
Citrus Heights Pet Hospital
09.2016 - 04.2017
Veterinary Receptionist/Client Service Coordinator
Campus Commons Pet Hospital
05.2016 - 09.2016
Veterinary Receptionist/Client Service Coordinator
Sacramento Animal Hospital
05.2013 - 02.2014
Veterinary Receptionist/Client Service Coordinator
El Camino Veterinary Hospital
10.2011 - 01.2013
Assistant Manager
Vince Camuto
05.2011 - 07.2011
Assistant Manager
Rue 21
05.2009 - 07.2011
Cast Member/Sales Associate
The Disney Store
09.2008 - 04.2009
Administrative Assistant
House Call Doctors of Texas
01.2007 - 07.2007
Health Care Assistant
Sutter Electronic Intensive Care Unit
01.2004 - 12.2006
Veterinary Technician
Banfield the Pet Hospital
05.2002 - 10.2003
Bachelor of Science - Metaphysical Psychology
University of Metaphysics
Religious and Anthropological studies - undefined
Liberty University
Anthropology/Psychology - undefined
Butte Community College
Veterinary Science - undefined
Western Career College
General Studies Diploma -
Mount Toro High School
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