Tanja Saunders
Naples,FL
Summary
Dynamic professional with extensive experience in remote sales and client support at Sky Diamonds University. Proficient in utilizing CRM systems to boost customer retention and provide outstanding service. Recognized for fostering strong relationships and maintaining data confidentiality in healthcare environments, resulting in increased client loyalty and satisfaction.
Overview
20
20
years of professional experience
Work History
Scribe / Ophthalmic Technician
All Saints Eye Center
Naples, USA
08.2024 - Current
- Provided compassionate and professional patient interaction throughout their clinical experience.
- Supported physician-patient communication by accurately documenting real-time medical notes in EMR.
- Handled sensitive health information with precision and care, ensuring compliance and confidentiality.
- Assisted patients with follow-up procedures and coordinated care communication.
Senior Sales Representative
Sky Diamonds University
Naples, USA
10.2019 - 07.2024
- Conducted high-volume virtual outreach and closed high-value sales across multiple digital channels.
- Exceeded individual and team sales quotas through relationship-driven selling and needs-based consulting.
- Delivered consistent client engagement via CRM platforms to ensure customer satisfaction and retention.
- Mentored new hires and collaborated on team-wide sales strategy initiatives.
- Achieved strong client loyalty by delivering a superior virtual customer experience.
Administrative Coordinator
Aviation Institute of Maintenance
Orlando, USA
03.2017 - 10.2019
- Served as a key contact for students, delivering high-level customer service and academic support.
- Maintained detailed academic records and upheld compliance with federal and accreditation standards.
- Participated in student advising and retention efforts, helping students stay on track toward completion.
- Collaborated across departments to streamline communication and support systems.
Paraoptometric Technician / Medical Scribe
Orlando Eye Associates & Magruder Eye Institute
Orlando, USA
01.2013 - 01.2015
- Conducted comprehensive patient assessments and facilitated positive experiences in fast-paced environments.
- Delivered empathetic support and clear explanations to patients throughout their visits.
- Ensured accurate transcription of clinical findings and maintained clean, up-to-date medical records.
HR Assistant
Orlando, USA
02.2012 - 03.2013
- Supported HR functions including interview coordination, onboarding, and employee file maintenance.
- Communicated with job candidates and internal staff to ensure smooth recruitment and hiring processes.
- Promoted a professional and welcoming experience for all employees and applicants.
Receptionist / Customer Service Specialist
Cohn Eye Center
Orlando, USA
02.2005 - 03.2006
- Acted as the first point of contact for patients, scheduling appointments and handling billing inquiries.
- Managed multi-line phones, insurance verifications, and patient flow with professionalism.
- Provided consistent, courteous service to all clients and maintained front-office efficiency.
Education
Associate of Science - Nursing
Valencia College
Orlando, FL01.2017
High School Diploma -
Alpha Omega Academy
Orlando, FL01.2007
Skills
- Remote sales and client support
- Customer retention strategies
- CRM systems management
- Data confidentiality in healthcare
- Patient communication skills
- Appointment scheduling and follow-up
- Prospecting and relationship management
- Microsoft Office and Google Workspace proficiency
- Virtual collaboration tools
Job Preferences - Seeking
Customer Service| Remote Roles in Sales | Customer Relations | Client Success|
Additional Qualifications
- Exceptional Verbal & Written Communication
- Strong Customer & Patient Retention Strategies
- Sales-Driven Mindset with Service-Oriented Delivery
- Adaptable, Self-Directed & Highly Organized
- Professional Demeanor with a Team-First Mentality
Personal Information
Authorized To Work: U.S.
Timeline
Scribe / Ophthalmic Technician
All Saints Eye Center
08.2024 - Current
Senior Sales Representative
Sky Diamonds University
10.2019 - 07.2024
Administrative Coordinator
Aviation Institute of Maintenance
03.2017 - 10.2019
Paraoptometric Technician / Medical Scribe
Orlando Eye Associates & Magruder Eye Institute
01.2013 - 01.2015
HR Assistant
02.2012 - 03.2013
Receptionist / Customer Service Specialist
Cohn Eye Center
02.2005 - 03.2006
Associate of Science - Nursing
Valencia College
High School Diploma -
Alpha Omega Academy
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