Tanja Todorova Gelova

• Learning new technologies and tools to enhance overall system performance, stability, and security.
• Developing custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
• Collaborating with cross-functional teams to develop, test, and deploy scalable software solutions.
• Improving incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
• Reducing system downtime, troubleshooting critical issues and applying timely fixes.
• Collaborating with software developers to refine code deployment strategies, enhancing product reliability.
• Coordinating deployments of new software, feature updates and fixes.
• Playing a crucial role in successful project completion by contributing technical expertise at all stages of development.
• Establishing strong working relationships with key stakeholders across different departments – from end-users to senior management-ensuring smooth communication channels during project execution.

• Improving customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Following all company policies and procedures to deliver quality work.
• Proposing the adoption of new software tools that simplify work processes across multiple departments.
• Maintaining the main bank application or optimizing already existing ones.
• Developing internal applications such as console applications, web applications, services in C# programming language.
• Daily operation with SQL Server Management Studio and Visual Studio Report Server

• Identify IT opportunities and recommend solutions that will enhance or improve current business processes
• Define technical needs and requirements for software packages
• Ensures software, hardware and network installs, re-installs, upgrades, moves, changes and relocations are made when necessary and as required and other IT related activities.
• Managing the project Interconnectivity and the web application for cash benefits developed in ASP.NET framework, C# programming language

• Improved software efficiency by troubleshooting and resolving coding issues.
• Saved time and resources by identifying and fixing bugs before product deployment.
• Optimization and automatization of the business functions of complex web based Cash Benefits Management Information System for the Ministry of Labor and Social Policy
• Preparing technical documentation for additional functionalities of cash benefits module, statistical module.
• Administration and configuration of IIS .net components, MS SQL database. Designing Reports in Report Designer
• Creating additional web forms in Microsoft Visual Studio (.Net framework, C# programming language) for the needs of MLSP
• Creating T-SQL stored procedures, triggers and complex views.
• Integration with other external information systems from different Institutions from Interoperability framework. Consuming web services from Agency of Employment, Ministry of Education for students’ scores.

• Analyzing client business processes and client requests for health and pharmacy information system.

• Creating dataflow and process flow diagrams

• Writing project documentation for ERP solutions: functional requests document, technical specification document and user manual

• Implementation and administration web-information systems for ERP

• Design, implementation and maintenance of network and system components

• Configuring automatic updates for servers and client machines.

• Database user access rights management.

• Configuring Site-to-Site IP Sec VPN

• Identify, categorize and respond to system and network problems

• Manage and monitor the infrastructure including compute, storage, and network

• Get familiar with IDE Xcode - an outstanding Integrated Development Environment (IDE) developed by and the vast majority of both iOS and OS X developers rely on it for building application.

• Walking through setting up Xcode. Create a project in Xcode

• Identify the function of key files that are created with an Xcode project template

• Open and switch between files in a project, Run an app in Simulator

• Add, move and resize UI elements in a storyboard, edit the attributes of UI elements in a storyboard using the Attributes inspector

• View and rearrange UI elements using the outline view, preview a storyboard UI using the Preview assistant editor, Lay out a UI that automatically adapts to the user’s device size using Auto Layout vast majority of both iOS and OS X developers rely on it for building applications.