Tanja Wells
Jackson,MS
Summary
Proven leader with a track record of enhancing guest satisfaction at Holiday Inn through effective team leadership and guest relations. Skilled in supply ordering and housekeeping procedures, achieving significant improvements in operational efficiency. Demonstrates exceptional customer service and health and safety compliance, ensuring a safe and welcoming environment for all.
Overview
20
20
years of professional experience
Work History
Assistant Housekeeping Manager
Holiday Inn
06.2022 - 03.2024
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Implemented safety protocols to ensure a safe working environment for both staff and guests.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Restocked room supplies such as facial tissues for personal touch with every job.
Laundry Attendant
Days Inn Hotel
06.2021 - 08.2022
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Examined dried clothes to identify stains, tears and issues.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Restocked supply inventories and notified supervisors of shortages for customer convenience.
- Operated machines correctly by following machine instructions and safety regulations.
- Cleaned machine filters and lubricated equipment.
Car Wash Attendant
Car Wash USA Express
03.2019 - 05.2021
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Contributed to increased sales by upselling additional services such as waxing and detailing.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Inspected vehicles and equipment for visible damage.
Cashier
S&G Convenience & Liquor Store
02.2017 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Sales Floor Associate
Target
02.2005 - 07.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Processed payments and provided receipts to establish proof of transaction.
- Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at the end of each shift.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Daycare Worker
R&W Learning Center
01.2004 - 02.2005
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
- Distributed food, napkins, and beverages in preparation for snack time.
- Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Maintained compliance with all state licensing requirements and daycare policies to ensure a safe, secure environment for children under care.
- Maintained accurate records of each child''s attendance, health, and developmental progress for thorough documentation purposes.
- Assisted in potty training and other daily hygiene activities to support child development.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Monitored children's activities to verify safety and wellbeing.
- Responded to inquiries from parents and guardians.
Education
Associate Of Business Administration - Business Management
American InterContinental University
Schaumburg, ILAssociate Degree In Nursing - Nursing
Hinds Community College
Raymond, MSSkills
- Guest Relations
- Supply Ordering
- Lost and Found Management
- Housekeeping procedures
- Customer Service
- Task assignment
- Folding clean laundry
- Health and safety compliance
- Ordering cleaning supplies
- Team Leadership
Timeline
Assistant Housekeeping Manager
Holiday Inn
06.2022 - 03.2024
Laundry Attendant
Days Inn Hotel
06.2021 - 08.2022
Car Wash Attendant
Car Wash USA Express
03.2019 - 05.2021
Cashier
S&G Convenience & Liquor Store
02.2017 - 10.2019
Sales Floor Associate
Target
02.2005 - 07.2007
Daycare Worker
R&W Learning Center
01.2004 - 02.2005
Associate Of Business Administration - Business Management
American InterContinental University
Associate Degree In Nursing - Nursing
Hinds Community College
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