Tanjanika Cook
Portland
Summary
Dynamic and detail-oriented Security Officer with a proven track record at GardaWorld Security. Skilled in incident reporting and conflict de-escalation, I excelled in maintaining safety and enhancing customer satisfaction. My proactive approach led to a welcoming environment while effectively managing high-stress situations and ensuring compliance with security protocols.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security
09.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Customer Service Representative
Spectrum
02.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Environmental Services Housekeeper
Cedar Sinai Medical Center
08.2022 - 02.2023
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
Janitorial Lead
Graphic Packaging International
08.2020 - 07.2022
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
- Maintained a safe work environment through regular inspections and adherence to safety protocols.
Customer Service Representative
CareOregon
09.2018 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Consumer Cellular
09.2016 - 12.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Hertz Car Rental
03.2016 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED - Gender Studies
Centennial Job Corporation
Nampa, ID03.1998
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Physical fitness
- Patrol operations
- Conflict de-escalation
- Dispatch
Accomplishments
First aide and CPR
Certification
First aide and CPR
Timeline
Security Officer
GardaWorld Security
09.2023 - Current
Customer Service Representative
Spectrum
02.2023 - 09.2023
Environmental Services Housekeeper
Cedar Sinai Medical Center
08.2022 - 02.2023
Janitorial Lead
Graphic Packaging International
08.2020 - 07.2022
Customer Service Representative
CareOregon
09.2018 - 12.2020
Customer Service Representative
Consumer Cellular
09.2016 - 12.2019
Customer Service Representative
Hertz Car Rental
03.2016 - 08.2018
GED - Gender Studies
Centennial Job Corporation
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