Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TANJARIN COTTON

Lithia Springs,GA

Summary

Detail-oriented and methodical BILLER offering 30 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Quality-driven A/R representative with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices. Dedicated administrative professional skilled in handling multiple projects with high-pressure deadlines. Proficient with accounting systems and related computer software programs. Efficient billing professional with 30 years of experience. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive. Skilled listener, speaker and complex problem-solver. Seek to offer my experience and take on new role with room for advancement. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Support Specialist

Optum
01.2023 - Current
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Billing Specialist 2

Change Healthcare
07.2007 - Current
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
  • Performed targeted collections on past due accounts aged over [Number] days.

Education

Bachelor of Arts - Business Administration, Healthcare

Universit of Phoenix
Online
02.2024

Skills

  • Discrepancy Resolution
  • Check Inspection and Validation
  • Records Organization and Review
  • Billing Systems and Software

Certification

  • CPAR

Timeline

Customer Support Specialist

Optum
01.2023 - Current

Billing Specialist 2

Change Healthcare
07.2007 - Current

Bachelor of Arts - Business Administration, Healthcare

Universit of Phoenix
TANJARIN COTTON