Summary
Overview
Work History
Education
Skills
Timeline
Generic

TANJIAH DUPREE

Dunn,USA

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

6
6
years of professional experience

Work History

Customer Care Representative

Walmart
05.2021 - Current


  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence
  • Assisted in the development of internal processes aimed at enhancing overall team productivity levels within the call center environment
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.

Athletic Training Assistant

Campbell University
08.2024 - 01.2025
  • Conducted thorough evaluations of athlete injuries, determining appropriate treatment protocols for optimal recovery.
  • Provided expert guidance on nutrition and hydration practices to maximize athletic performance and overall health.
  • Streamlined athletic training processes, resulting in greater efficiency and improved athlete outcomes.
  • Reduced injury rates among athletes with proactive injury prevention strategies and targeted exercises.

Food Service Worker

McDonald's Restaurant
08.2019 - 05.2021
  • Exhibited high energy and professionalism when dealing with clients and staff
  • Enhanced customer satisfaction by maintaining a clean and organized dining area
  • Streamlined food preparation processes for increased efficiency and reduced waste
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment
  • Contributed to menu development, incorporating seasonal ingredients and customer feedback
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers

Education

No Degree - BIOLOGY

Campbell University
Buies Creek, NC
05.2027

Skills

  • Custom order management
  • Payment Processing
  • Billing coordination
  • First Call resolution
  • Customer Service
  • Order Processing
  • Interpersonal Skills
  • Transaction Processing
  • Issue and Complaint Resolution

Timeline

Athletic Training Assistant

Campbell University
08.2024 - 01.2025

Customer Care Representative

Walmart
05.2021 - Current

Food Service Worker

McDonald's Restaurant
08.2019 - 05.2021

No Degree - BIOLOGY

Campbell University

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