Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanjula Brown

Lindale,TX

Summary

At Xpress Family Clinic, spearheaded initiatives that enhanced patient access and satisfaction, achieving a notable improvement in care quality. Expert in budget oversight and fostering team development, my strategic planning and policy implementation significantly boosted operational efficiency and staff morale.

Overview

11
11
years of professional experience

Work History

Practice Manager

Xpress Family Clinic
09.2017 - Current
  • Addressed and remedied all patient or team member issues.
  • Oversaw accounting, budgeting, and financial reporting.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Developed close working relationships with front office and back office staff.
  • Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Trained interns and newly hired team members on office procedures and computer system.
  • Created and implemented organizational policies and procedures.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Provided supervision and management to team of support personnel.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

Practice Manager / Medical Assistant

Dr. Guy O. Danielson
03.2013 - 09.2016
  • Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
  • Improved practice revenue through effective financial management and strategic cost reductions.
  • Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
  • Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
  • Supervised team of Number office personnel.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Education

Associates - Psychology

Eastfield College
Mesquite, TX
2021

Skills

  • Budget Oversight
  • Workflow Planning
  • Policy Development
  • Payroll Administration
  • Family Medicine
  • Resource Management
  • Policy and Procedure Development
  • Policy Implementation
  • Strategic Business Planning
  • Coaching and Mentoring
  • Establish Policies
  • Human Resource Management
  • Administrative Staff Supervision
  • Clinical Staff Management
  • Marketing
  • Schedule Management
  • Employee Operations
  • Clinical Improvement Initiatives
  • Employee Performance
  • Referral Management
  • Customer Satisfaction
  • Managing Practice Operations

Timeline

Practice Manager

Xpress Family Clinic
09.2017 - Current

Practice Manager / Medical Assistant

Dr. Guy O. Danielson
03.2013 - 09.2016

Associates - Psychology

Eastfield College

Similar Profiles

CREATE PROFILE
Tanjula Brown