Tankeia Wise
IT Operations
Union City ,GA
Summary
Dynamic Technology Manager with a proven track record at KIPP Metro Atlanta Schools, adept at optimizing IT processes and enhancing end-user support. Skilled in IT asset management and compliance, I effectively led a team to integrate new technologies, achieving seamless transitions and improved operational efficiency. Strong problem-solving abilities ensure exceptional service delivery.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Technology Manager
KIPP Metro Atlanta Schools
Atlanta, GA
02.2021 - Current
- Ensured smooth integration of new acquisitions into existing technology infrastructure with minimal disruption to daily operations.
- Recruited and trained IT team members.
- Developed suggestions for technical process improvements to optimize resources.
- Analyzed company processes to determine outsourcing feasibility.
- Provided leadership and support for IT department.
- Developed high-performing teams through effective hiring, training, and performance management.
Call Center Representative (Repair Agent)
Comcast
Atlanta, GA
01.2021 - 12.2022
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Technical Support Representative
JCI
Atlanta, GA
01.2018 - 12.2021
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
No Degree - Computer Programming
Atlanta Technical College
Atlanta, GA 01.2025 - 12.2025
Skills
Technical process improvement
IT asset management
End user support
IT compliance
Team collaboration
Application support
Certification
CompTIA Security+ - Computing Technology Industry Association (CompTIA).
Timeline
No Degree - Computer Programming
Atlanta Technical College
01.2025 - 12.2025
Technology Manager
KIPP Metro Atlanta Schools
02.2021 - Current
Call Center Representative (Repair Agent)
Comcast
01.2021 - 12.2022
Technical Support Representative
JCI
01.2018 - 12.2021
CompTIA Security+ - Computing Technology Industry Association (CompTIA).
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