Tankerlesia Chisholm
40 Coolshade Avenue, Havendale ,Kingston 19
Summary
Results-driven leader with extensive experience in optimizing sales operations for maximum efficiency and profit. Demonstrated ability to lead teams effectively while implementing strategic improvements in sales, operations and digital procedures. Focused on mentoring individuals and fostering partnerships that drive growth and success. Strong analytical skills utilized to identify emerging market opportunities and enhance customer acquisition.
Overview
15
15
years of professional experience
Work History
Branch Manager
Bank of Nova Scotia
04.2024 - Current
- Monitoring branch performance against key performance indicators, implementing corrective actions to exceed objectives.
- Overseeing daily operations to enhance efficiency and ensure timely task execution.
- Implementing sales strategies that consistently achieved branch borrowing and deposit targets.
- Strengthening relationships with key clients, driving revenue growth through long-term partnerships.
- Increasing branch profitability by executing cost-saving measures and optimizing operational processes.
- Analyzing market trends to identify new business opportunities for regional growth.
- Developing risk management strategies to minimize potential losses while balancing risk and return.
Manager, Premium Banking
Bank Of Nova Scotia
10.2019 - 04.2024
- Spearheaded the development and implementation of Premium Banking segment to increase onboarding , deposit growth and lending portfolio.
- Increased productivity by implementing streamlined processes and effective communication strategies.
- Achieved Branch goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by creating a customer centric culture; resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Business Banking Development Officer
Bank Of Nova Scotia
12.2017 - 10.2019
- Enhanced customer relationships by providing personalized financial advice and tailored solutions for business banking needs.
- Streamlined loan application processes for faster turnaround times, contributing to increased customer satisfaction.
- Collaborated with other bank departments to ensure a seamless banking experience for clients, resulting in higher client retention rates.
- Identified potential new customers through targeted market research and implemented outreach strategies to generate leads.
- Developed and maintained strong working relationships with local businesses, fostering long-term partnerships and increasing referral opportunities.
- Managed a diverse portfolio of business clients, ensuring their financial needs were met while adhering to industry regulations and risk management policies.
- Delivered exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and consistently exceeding expectations.
- Conducted comprehensive financial analysis for prospective clients to assess creditworthiness, enabling informed lending decisions.
- Implemented effective sales strategies to achieve set goals in deposit growth, loans origination, and cross-selling products or services.
Personal Banking Officer
Bank Of Nova Scotia
11.2014 - 11.2017
- Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
- Streamlined account opening procedures for improved efficiency and reduced processing time.
- Boosted sales of financial products by delivering compelling presentations to potential clients.
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Collaborated with cross-functional teams to identify opportunities for process improvement within the branch.
- Provided expert financial advice to clients, helping them achieve their personal financial goals.
- Facilitated successful loan applications by meticulously reviewing borrower documentation and credit history.
- Identified opportunities for cross-selling products, resulting in higher revenues for the bank.
- Maintained compliance with banking regulations through diligent record-keeping and reporting practices.
- Conducted regular staff training sessions to ensure consistent knowledge of banking policies and procedures among team members.
- Managed a diverse portfolio of high-net-worth clients, providing personalized service tailored to their unique needs.
Teller
Bank of Nova Scotia
10.2010 - 11.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Education
MBA - Banking And Finance
University of West Indies, Mona School of Business
Kingston Jamaica07.2022
Bachelor Of Business Administration - Banking And Finance
Northern Caribbean University
Kingston, Jamaica07.2015
Associate Degree In Marketing - Marketing
College of Agriculture, Science And Education
Portland, Jamaica07.2008
Skills
- Financial management and expense tracking
- Workforce and performance management
- Business development and strategic planning
- Marketing and staff development
- Complex problem-solving and risk management
- Key performance indicators and quality assurance
- Team leadership and salesforce management
Accomplishments
- Awarded "Top Branch Scotia Plan loans " award in 2023.
- Spearheaded mortgage delinquencies refinanced program initiative, resulting in 90% repay success .
- Awarded “Top Branch Mortgage Sales” award, over 2 Billion dollars in 2023.
- Awarded “Top Branch Credit Card Sales” award in 2024.
- Highest team engagement rating in the region 2024.
Timeline
Branch Manager
Bank of Nova Scotia
04.2024 - Current
Manager, Premium Banking
Bank Of Nova Scotia
10.2019 - 04.2024
Business Banking Development Officer
Bank Of Nova Scotia
12.2017 - 10.2019
Personal Banking Officer
Bank Of Nova Scotia
11.2014 - 11.2017
Teller
Bank of Nova Scotia
10.2010 - 11.2014
Bachelor Of Business Administration - Banking And Finance
Northern Caribbean University
Associate Degree In Marketing - Marketing
College of Agriculture, Science And Education
MBA - Banking And Finance
University of West Indies, Mona School of Business
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