Marcus Copeland
Fort Lauderdale,FL
Summary
Dynamic Lead Technician with extensive experience at Floridas Heat Pump & AC Services, recognized for enhancing team efficiency and customer satisfaction. Proficient in diagnostic testing and mechanical troubleshooting, I excel in resolving complex issues while maintaining safety compliance. Committed to excellence, I consistently deliver high-quality results under pressure.
Overview
2027
2027
years of professional experience
Work History
Lead Technician/Installer
Floridas Heat Pump & AC Services
Coconut Creek, FL
08.2024 - 12.2026
- Supervised installation and maintenance of HVAC systems, ensuring compliance with safety standards.
- Trained junior technicians on best practices for troubleshooting and repair of heat pump systems.
- Streamlined workflow processes, enhancing team efficiency in service delivery.
- Conducted routine inspections to ensure optimal performance of heating and cooling units.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
Service Technician/Installer
Complete Commercial
Pompano Beach, FL
08.2022 - 07.2024
- Diagnosed and repaired mechanical issues in commercial equipment, ensuring optimal performance.
- Conducted routine maintenance on HVAC systems to extend lifespan and improve efficiency.
- Assisted customers with technical inquiries, enhancing overall service satisfaction.
- Collaborated with team members to streamline repair processes, reducing turnaround time.
Service Technician
Monroe AC Service
Dania Beach, FL
01.2020 - 08.2022
- Diagnosed and repaired HVAC systems to ensure optimal performance and customer satisfaction.
- Conducted routine maintenance checks and serviced equipment according to industry standards.
- Collaborated with team members to troubleshoot complex issues and implement effective solutions.
- Utilized diagnostic tools to identify malfunctions and recommend appropriate repairs or replacements.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
Service Technician/Installer
Floridas Heat Pump
Coconut Creek, FL
2013 - 2019
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
Education
Journeyman - AC Refrigeration & Heat Technology
Community School North
Fort Lauderdale, FL06-2018
Occupational - HVAC
ATI
Fort Lauderdale, FL11-2012
Skills
- Diagnostic testing
- Testing and repair
- Safety compliance
- Schematics interpretation
- System maintenance
- Blueprint reading
- Mechanical troubleshooting
- Electrical systems
- System testing
- Codes compliance
- Equipment commissioning
- Maintenance and repairs
- Work Planning and Prioritization
- Issue resolution
- Attention to detail
- Documentation and reporting
- Works Well Under Pressure
- Preventive Maintenance
- Written/Verbal communication
- Heavy lifting
Timeline
Lead Technician/Installer
Floridas Heat Pump & AC Services
08.2024 - 12.2026
Service Technician/Installer
Complete Commercial
08.2022 - 07.2024
Service Technician
Monroe AC Service
01.2020 - 08.2022
Service Technician/Installer
Floridas Heat Pump
2013 - 2019
Journeyman - AC Refrigeration & Heat Technology
Community School North
Occupational - HVAC
ATI