Tanko Yaro
New York
Summary
Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
2
2
years of professional experience
Work History
Lobby Attendant
Quality Protection Services
New York
01.2025 - Current
- Assisted guests with inquiries and provided directions to facilities.
- Monitored lobby activities to ensure a welcoming atmosphere for visitors.
- Collaborated with staff to facilitate smooth guest check-in processes.
- Engaged with guests to create a positive first impression of the establishment.
- Monitored security cameras to ensure safety of guests and staff members.
Customer Service Associate
Walgreens
New York
01.2024 - 07.2024
- Assisted customers with inquiries and product selections in a fast-paced environment.
Education
Bachelor of Science - Computer Science And Information Security
John Jay College of Criminal Justice
New York, NYSkills
- Operating systems: Windows, Linux (basic), macOS
- NETWORKING: TCP/IP, DNS, DHCP, VPN,Troubleshooting Tools
- Tools & Platforms: Active directory (intro), ServiceNow, Command Line
- Other: Microsoft 365, Google Workspace, Troubleshooting Hardware & Software
- Soft Skills: Communication, Customer service, Time Management
Projects & Labs
- Troubleshooting Practice Lab:
- Simulated hardware/software issues using virtual machine
- Diagnosed and resolved system crashes, software errors, and slow network issues
- Networking Fundamentals Practice:
- Configured and analyzed IP settings, DNS lookups, and ping/traceroute in lab environment
- practiced subnetting, firewall basics, and basic router setup
- Computer Hardware Reassembly Project:
- Virtually disassembled and reassembled a computer using simulated software
- Identified and placed key components: motherboard, CPU, RAM, hard drive, power supply, and cooling system
- Gained practical understanding of PC hardware functions and internal structure
Timeline
Lobby Attendant
Quality Protection Services
01.2025 - Current
Customer Service Associate
Walgreens
01.2024 - 07.2024
Bachelor of Science - Computer Science And Information Security
John Jay College of Criminal Justice
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