Tanmay J
Irving,TX
Summary
Strategic application support engineer skilled in providing efficient resolution to application issue through troubleshooting and performance enhancements. Offering several years of positive industry contribution to bring value to a professional role.
Overview
5
5
years of professional experience
Work History
Application Support Engineer
Fidelity Investments
Westlake, TX
08.2023 - Current
- Monitored end user activities related to supported software applications in order to identify potential areas of improvement.
- Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
- Created detailed documentation for new or existing applications in order to facilitate user understanding and adoption.
- Assisted with the planning, testing, implementation, maintenance, monitoring and evaluation of various applications used by the organization.
- Resolved escalated tickets related to application support within agreed upon SLAs.
- Provided technical guidance to users on application-related issues, including installation, configuration, upgrades and troubleshooting.
- Investigated customer reported problems related to software applications and identified solutions to resolve them.
- Collaborated with other IT teams on system integration projects involving multiple platforms and technologies.
- Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
- Performed troubleshooting and resolution for company-wide technical issues.
- Conducted root cause analysis to identify basis of application problem.
- Escalated complex issues by working with engineering team to resolve promptly.
- Resolved conflicts between different processes running simultaneously on the same server by optimizing resource allocations accordingly.
- Monitored logs generated by various services running on the Linux servers and identified anomalies or suspicious activities in them if any.
- Provided technical support for Linux-based systems including troubleshooting of server applications and hardware issues.
- Configured Amazon CloudWatch alarms to monitor application performance and availability.
- Managed, monitored and optimized the AWS environment including EC2 instances, S3 buckets, RDS databases, VPCs and security groups.
- Created IAM roles and policies to control user access within the AWS environment.
- Troubleshot complex problems related to network configurations, application performance issues in production environment.
System Engineer
Tata Consultancy Services
Pune, Maharashtra
01.2020 - 12.2022
- Working in banking and financial sector for an investment banking project, as a production support engineer. With this experience, I have gained knowledge on investment banking operations and financial products like fixed income, futures, derivatives, treasury bonds, etc.
- Our work involved the use of technologies such as SQL, UNIX, AWS, and various tools like Autosys, ITRS, Oracle SQL Developer, WinSCP, and many others.
- We assist in managing all events impacting production processes, SLAs, and client satisfaction for front office applications. We coordinate in all production releases, change requests, and new onboarded application support. We assist in disaster recovery, business continuity planning.
- Take ownership of users' issues and follow up on the status on behalf of the user by coordinating with other support teams to resolve the issue within the SLA.
- Work with development teams to get application defects fixed, and we handle patch releases in the prod environment.
- Resolved escalated incidents reported by users involving application failures or other IT related issues promptly.
- Handled troubleshooting for software and hardware and promptly resolved issues.
- Provided technical guidance for system development and troubleshooting.
- Provided exemplary helpdesk service and support to assist customers.
- Designed and conducted hardware or software systems testing.
- Maintained up-to-date records of all disaster recovery activities and documentation.
- Implemented disaster recovery plans for critical IT systems.
- Conducted regular drills and training sessions to ensure staff is prepared for emergency situations.
- Troubleshot technical issues that arise during the course of a Disaster Recovery exercise or drill.
- Monitored system performance, identified potential risks, and took corrective action when necessary.
- Managed the development and implementation of infrastructure automation solutions using AWS technologies such as EC2, S3, ECS, EKS, Lambda.
- Created IAM policies for users and groups with proper access control levels according to organizational security requirements.
- Configured backup plans for data stored in Amazon S3 buckets by scheduling regular backups and establishing retention periods.
Education
Master of Science - Information Studies
Trine University
Angola, IN05.2024
Bachelor of Technology - Computer Science
Malla Reddy Engineering College
Hyderabad04-2019
Skills
Ticketing Tools : Service now, Team Support
Operating Systems: Linux, Windows
Cloud Technologies : AWS
Querying Language: SQL, MySQL, Microsoft SQL
Scripting Language : Shell Scripting
Programming Language : Python
Ticketing Tools: Service now, Team support
Monitoring Tools: ITRS, Autosys, Crontab
Connectivity Tools: Putty, SSH
Soft Skills : Analytical, Time Management, Problem Solving, Critical Thinking
Other Tools : Jira, Confluence, Microsoft
office
Timeline
Application Support Engineer
Fidelity Investments
08.2023 - Current
System Engineer
Tata Consultancy Services
01.2020 - 12.2022
Master of Science - Information Studies
Trine University
Bachelor of Technology - Computer Science
Malla Reddy Engineering College
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