Tanmay Patel
Schaumburg,IL
Summary
Results-driven district manager with a proven track record in operational excellence and strategic planning. Skilled in fostering teamwork, problem-solving, and attention to detail, consistently enhancing customer satisfaction and employee performance across multiple locations.
Overview
7
7
years of professional experience
Work History
Multi-Unit Manager
Wingstop
12.2023 - Current
- Assisted in managing daily operations across multiple locations to ensure efficiency and quality standards.
- Supported staff training initiatives to enhance team performance and service delivery.
- Collaborated with management to implement operational policies and procedures for consistency.
- Monitored inventory levels, assisting with stock replenishment to maintain optimal supply conditions.
- Engaged with customers to gather feedback, improving service offerings based on insights received.
- Participated in scheduling staff shifts, ensuring adequate coverage for peak business hours.
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Created a culture of accountability across all units by setting clear expectations for team members at every level within the organization.
District Manager
Wingstop
05.2020 - 10.2023
- Led operational initiatives to enhance service delivery and customer satisfaction across multiple locations.
- Developed and implemented training programs to improve team performance and compliance with brand standards.
- Analyzed sales data to identify trends, drive strategic decisions, and optimize inventory management.
- Streamlined communication processes among teams, fostering collaboration and improving efficiency in operations.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Team Member
Wingstop Restaurant
02.2019 - 05.2020
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Operated kitchen equipment and maintained cleanliness standards to promote food safety.
- Assisted in training new team members on operational procedures and customer service protocols.
- Collaborated with team to streamline order preparation processes and reduce wait times.
- Resolved customer complaints promptly, fostering loyalty and repeat business through effective solutions.
Education
High School Diploma -
La Follette High School
Madison, WI10-2018
Skills
- Operations management
- Sales growth
- Staff development
- Employee engagement
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Decision-making
Timeline
Multi-Unit Manager
Wingstop
12.2023 - Current
District Manager
Wingstop
05.2020 - 10.2023
Team Member
Wingstop Restaurant
02.2019 - 05.2020
High School Diploma -
La Follette High School