TANNA CAMPBELL
Nashville,TN
Summary
Highly motivated, efficient, and versatile Practice Manager with high degree of professionalism and ethical conduct. More than 15 years of experience in customer service in a variety of industries. Expertise in fostering positive relationships between staff members and patients. Excellent problem solving and adaptability and thrive in an environment where focus, compassion, and excellent customer service are needed.
Overview
22
22
years of professional experience
Work History
PRACTICE MANAGER
CHARLOTTE ACUPUNCTURE AND WELLNESS CENTER
01.2015 - Current
- Manage daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provide excellent customer service and friendly professional patient care. Including handling patient complaints with empathy and equanimity.
- Review customized treatment plans including financial details with patients.
- Created employee training manual for administrative/assistant roles.
- Contributed to development and implementation of practice procedures that increased appointment capacity by more than 20%
- Handle billing, scheduling, managing phones, emails, patient flow, and third party referral coordination.
- Oversee all aspects of office space including general maintenance, inventory, ordering, and light cleaning.
- Recruit, hire and train all staff, providing direct supervision and ongoing staff development to employees.
CONTRACTOR
06.2007 - 10.2014
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Evaluated and bid potential interior and exterior painting projects both commercial and residential.
- Skillfully and efficiently carried out patching, sanding, light repairs and painting as contracted.
- Evaluated and bid potential interior and exterior painting projects both commercial and residential.
RETAIL SALES ASSOCIATE/MANAGER
AT&T
01.2002 - 05.2007
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Upheld company customer service standards to provide customers with outstanding service.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Consistently exceeded sales goals.
Education
ASSOCIATE DEGREE -
PENNSYLVANIA COLLEGE OF TECHNOLOGY
WILLIAMSPORT, PA01.2001
Skills
- Problem-Solving
- Customer service
- Leadership
- Office administration
- Multi-Tasking
- Emotional Intelligence
- Communication
- Electronic Health Records
- Referral Management
- Staff Management
Community Leadership
- Was nominated, elected and served as Vice President on the Board of Directors for athlete owned and operated amateur athletic league.
- Assisted in operating all facets of league including: scheduling, venues, finances, meetings, conflict resolution, equipment maintenance, coaching, fundraising, merchandising, and recruiting.
Personal Information
Title: PRACTICE MANAGER
Timeline
PRACTICE MANAGER
CHARLOTTE ACUPUNCTURE AND WELLNESS CENTER
01.2015 - Current
CONTRACTOR
06.2007 - 10.2014
RETAIL SALES ASSOCIATE/MANAGER
AT&T
01.2002 - 05.2007
ASSOCIATE DEGREE -
PENNSYLVANIA COLLEGE OF TECHNOLOGY
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