Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanna Crawford

Gresham

Summary

Administrative leader with extensive experience in enhancing operational efficiency and providing high-level executive support. Proven track record in managing team performance and optimizing schedules to drive productivity. Skilled in implementing process improvements that streamline operations and elevate service quality.

Overview

13
13
years of professional experience

Work History

Senior Operations Coordinator

Key Laser Institute for Cosmetic Medicine
Portland
06.2022 - Current
  • Increased sales by executing successful advertising campaigns.
  • Scheduled and managed appointments for various aesthetic treatments, including consultations and injectables.
  • Maintained accurate patient records using EMR software, ensuring compliance with HIPAA regulations.
  • Handled billing processes, including patient invoicing and payment processing.
  • Supported healthcare providers with administrative tasks, such as chart preparation and correspondence management.
  • Trained new team members on clinic procedures and operational best practices.
  • Coordinated patient scheduling and managed appointment logistics for cosmetic procedures.
  • Reviewed financial statements and activity reports to evaluate productivity and goal attainment.

Patient Services Manager

Aesthetic Medicine
Lake Oswego
06.2019 - 06.2022
  • Coordinated patient care through appointment scheduling, referral management, and continuity assurance.
  • Maintained accurate, confidential patient records, including medical histories and treatment plans.
  • Assisted in operational policy development and implementation to enhance patient care initiatives.
  • Supported recruitment, training, and scheduling of administrative and support staff.
  • Provided administrative support, including meeting coordination, calendar management, and report preparation.
  • Processed payments and managed billing inquiries efficiently.
  • Responded to patient inquiries via phone and email, offering information on procedures and recovery.
  • Ensured completion of consent forms and gathered necessary preoperative documentation.

Operations Manager

Dosha Salon Spa
Portland
10.2015 - 04.2019
  • Hire, train, schedule, and supervise salon staff.
  • Ensure a high level of customer service by training staff to provide excellent client experiences, addressing client concerns, and maintaining a welcoming atmosphere.
  • Managed the appointment booking system, ensuring efficient scheduling, accurate record-keeping, and timely follow-ups.
  • Develop and manage the salon's budget, track expenses, monitor revenue, and analyze financial reports to ensure profitability.
  • Organize ongoing training sessions for staff to enhance their skills and keep them updated on the latest trends and techniques.
  • Oversaw inventory management and ordered supplies to maintain service levels.
  • Oversee day-to-day operations, including opening and closing procedures, cleanliness, and overall salon maintenance.
  • Foster a positive and collaborative work environment, recognize staff achievements, and address any performance issues or conflicts.
  • Maintain accurate records of sales, appointments, inventory, and other relevant data, and use this information to make informed business decisions.

Salon Manager

Roberts of Portland
Portland
12.2012 - 04.2015
  • Tracked employee training progress, including certifications and workshops completed.
  • Resolved client complaints promptly and professionally to ensure satisfaction.
  • Drove performance to exceed sales targets and promote operational excellence.
  • Managed client relations and scheduling to optimize appointment flow.
  • Coordinated calendar management, salon promotions, social media, and events.
  • Delivered exceptional customer service by greeting clients and addressing concerns.
  • Supported stylists by preparing workstations and maintaining supplies for operations.
  • Reconciled daily cash reports and balanced monthly revenue statements.

Education

B.A. - Business Administration

The Evergreen State College
Olympia, WA
06.2010

Skills

  • Effective communication
  • Team collaboration
  • Customer service
  • Budget development and management
  • Planning and implementation
  • Client relationships
  • Healthcare administration
  • Scheduling management

Timeline

Senior Operations Coordinator

Key Laser Institute for Cosmetic Medicine
06.2022 - Current

Patient Services Manager

Aesthetic Medicine
06.2019 - 06.2022

Operations Manager

Dosha Salon Spa
10.2015 - 04.2019

Salon Manager

Roberts of Portland
12.2012 - 04.2015

B.A. - Business Administration

The Evergreen State College

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