Tanna Dailey
Billings
Summary
Achieved high standards in administrative office management by leading teams to optimize workflows. Delivered quality care through proficient application of CNA skills. Enhanced team performance through strong communication and meticulous attention to detail.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lab Assistant
Intermountain Healthcare
Billings, MT
08.2025 - Current
- Conducted routine laboratory tests to ensure accurate results and compliance with safety protocols.
- Maintained laboratory equipment, ensuring optimal functionality and adherence to maintenance schedules.
- Assisted in preparing samples for analysis, streamlining workflow processes for increased efficiency.
- Collaborated with healthcare professionals to support timely diagnosis and treatment plans.
- Led initiatives to optimize inventory management, reducing waste and improving resource allocation.
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Ensured accurate test results with proper use of lab equipment and adherence to protocols.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
- Prioritized tasks efficiently to meet project deadlines while maintaining high-quality results in a fast-paced laboratory environment.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Participated in lab meetings and project presentations.
- Cooperated with other technicians to develop and test new protocols.
- Maintained documentation on tests performed in lab.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Demonstrated competence in collecting lab samples for testing.
Patient Coordinator
Intermountain Healthcare
Billings, MT
07.2024 - Current
- Coordinated patient scheduling to optimize appointment flow and minimize wait times.
- Assisted with insurance verification, ensuring accurate billing and coverage for patients.
- Managed patient communications, addressing inquiries and resolving concerns efficiently.
- Collaborated with healthcare teams to streamline processes and enhance patient care experiences.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Delivered excellent patient experiences and direct care.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
Scheduling Supervisor
Billings Clinic
Billings, MT
01.2021 - Current
- Evaluate, monitor, and report of daily staffing and service line needs
- Attend necessary meetings
- Rotate Huddle coverage as assigned
- Continuous monitoring of phone lines and identifying and assigning staff to ensure appropriate coverage
- Review of Safety Nets
- Review applications and interview applicants
- Maintain communication with Call Center in the event of concerns with phone lines
- Maintain employee timecards through Kronos
- Delegate daily needs to their assigned staff members
- Assign and assist with call backs, Amwell, reschedules, null insurance reports, and other duties and tasks to be completed daily
- 1:1 Check-ins with staff, frequency dependent on staff performance
- Assist trainers with split skill assignments for new hires
- Communication with Manager(s) & Director of needs that require approval
- Timecards are reviewed and updated the Friday prior to payroll and approved Monday before required due time
- Weekly data pulls from CMS or Amtelco
- Weekly call reviews with a minimum of 2 calls for top performing agents and minimum 5 calls for agents with performance concerns
- For scheduling team – Review & evaluation of on-site plan
- Customer service
- Answering multiple phone lines
- Excel & word documents
Assistant Business Manager
Yellowstone Acoustics
Billings, MT
01.2019 - 01.2021
- Review applications and interview applicants
- Maintain employee timecards
- Delegate daily needs to their assigned staff members
- 1:1 Check-ins with staff, frequency dependent on staff performance
- Communication with Manager(s) & Director of needs that require approval
- Review & evaluation of on-site plan
- Attend necessary meetings
- Product ordering
- Travel arrangements
- Customer service
- Answering multiple phone lines
- Excel & word documents
- Cash handling
CNA
PNPP
Billings, MT
01.2012 - 01.2018
- Went to different facilities that needed CNA's
- Patient care
- Charting
- Customer service
- ADL's
Office Manager/Optician
Dr. Olsons Office
Billings, MT
01.2012 - 01.2016
- Review applications and interview applicants
- Maintain employee timecards
- Insurance claims
- Delegate daily needs to their assigned staff members
- 1:1 Check-ins with staff, frequency dependent on staff performance
- Communication with Manager(s) & Director of needs that require approval
- Review & evaluation of on-site plan
- Attend necessary meetings
- Product ordering
- Travel arrangements
- Customer service
- Answering multiple phone lines
- Teaching patients how to use contact lens
- Excel & word documents
- Maintaining a clean office
- Cash handling
Office Manager
G & T Services
Billings, MT
01.2007 - 01.2012
- Review applications and interview applicants
- Maintain employee timecards
- Delegate daily needs to their assigned staff members
- 1:1 Check-ins with staff, frequency dependent on staff performance
- Communication with Manager(s) & Director of needs that require approval
- Review & evaluation of on-site plan
- Attend necessary meetings
- Product ordering
- Travel arrangements
- Customer service
- Answering multiple phone lines
- Excel & word documentation
- Bids
- Cash handling
Education
CCMA -
University of Utah
Salt Lake City, UT02.2026
Certified Nursing Assistant - undefined
Baker, MT01.2026
MSUB-COT/Generals - undefined
Billings, MT01.2010
Skills
Implemented mentorship strategies to develop team capabilities and promote a culture of excellence
Implemented effective CNA techniques to assist patients with daily tasks, contributing to improved health outcomes
Presented intricate ideas in a clear and concise manner, ensuring diverse audiences grasped key messages effectively
Analyzed processes through detailed reviews and audits to reinforce commitment to accuracy and thoroughness
Analyzed and modified daily schedules to maximize efficiency in time and resource allocation
Exhibited proactive initiative and self-sufficiency in meeting and exceeding set objectives
Conducted thorough evaluations of patient care protocols to guarantee adherence to best practices for safety and satisfaction
Timeline
Lab Assistant
Intermountain Healthcare
08.2025 - Current
Patient Coordinator
Intermountain Healthcare
07.2024 - Current
Scheduling Supervisor
Billings Clinic
01.2021 - Current
Assistant Business Manager
Yellowstone Acoustics
01.2019 - 01.2021
CNA
PNPP
01.2012 - 01.2018
Office Manager/Optician
Dr. Olsons Office
01.2012 - 01.2016
Office Manager
G & T Services
01.2007 - 01.2012
Certified Nursing Assistant - undefined
MSUB-COT/Generals - undefined
CCMA -
University of Utah