Tanna Dennis
Vienna,MD
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic. Friendly and flexible candidate with solid customer service background. Quick learner possessing basic understanding about managing patient records, scheduling software and medical terminology. Collaborative administrative professional with strong task prioritization and organizational skills.
Overview
17
17
years of professional experience
Work History
Patient Medical Scheduler
Eastern Shore Hospital Center
10.2014 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Phlebotomist Technician / Direct Care Nursing
Eastern Shore Hospital Center
10.2014 - Current
- Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
- Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
- Upheld HIPAA compliance through careful management of confidential patient records and lab results.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Contributed to increased clinic efficiency by maintaining an organized inventory of phlebotomy supplies and equipment.
- Maintained a clean and safe work environment, adhering to infection control policies and procedures.
- Strengthened rapport with patients using clear explanations of procedures to alleviate concerns or confusion.
- Assisted in training and onboarding new phlebotomists.
Direct Care Assistant
Eastern Shore Hospital Center
01.2007 - Current
- Provided transportation services for medical appointments or leisure outings as needed while prioritizing safety and comfort during travel.
- Fostered a positive atmosphere by maintaining an upbeat demeanor and encouraging open communication among patients, families, staff members.
- Safeguarded patients from potential hazards by monitoring surroundings and implementing appropriate safety measures.
- Continuously expanded professional knowledge base through participation in training workshops, seminars related to direct care assistance best practices.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Educated clients and family members on relevant topics to support independent living.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Education
Master of Science - Health Care Management
08.2018
Bachelor of Science - Health Care Management
08.2016
High School Diploma -
09.1982
Skills
- Appointment Coordination
- HIPAA Compliance
- Scheduling Tests and Procedures
- Relationship Building
- Equipment Troubleshooting and Maintenance
- Order Purchasing
- Heartsaver CPR AED (CPR AED)
- Insurance Verification
- Medical Office Procedures
- Schedule Management
- Calendar Management
- Database Maintenance
- Medical Terminology
- Office Coordination
Accomplishments
- Achieved a certification in leadership by completing completing a leadership training with the State of Maryland with accuracy and efficiency.
- Collaborated with team of 65 Direct Care Assistants in the development of assisting in labeling and properly handling lab specimens for transport.
Affiliations
- Family Worship Center Truth Ministries Church of God. Pastor's Aid President and Head Usher
- Colorado Technical University Alumni
In my spare time I love to sprnd time with my family, traveling, cooking and making jellies and jams
My husband and I have 5 children, 9 grand children, and several great grands and on holidays we spend them together. My daughter and grand daughters get together and cook, and enjoy one another. In the summer making fresh jellies and jams is what happens at my house, in the fall and winter we enjoy the freshness of the fruits and homemade biscuits. Summer months we bar b que and just hang out in the country at mom and pops that's our home my husband and me. In the spring we plant a garden for fresh veggies. It's a pleasure to go out and pick fresh veggies and then enjoy the freshness of real organic vegetables. When traveling we usually enjoy driving, we enjoy the scenery as well as the little shopping places
Timeline
Patient Medical Scheduler - Eastern Shore Hospital Center
10.2014 - Current
Phlebotomist Technician / Direct Care Nursing - Eastern Shore Hospital Center
10.2014 - Current
Direct Care Assistant - Eastern Shore Hospital Center
01.2007 - Current
Colorado Technical University - Master of Science, Health Care Management
Colorado Technical University - Bachelor of Science, Health Care Management
Cambridge South Dorchester High School - High School Diploma,
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