Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanna Fitch

Oakridge,TN

Summary

Accomplished landscaping management with almost 6 years of experience supervising and performing lawn and landscape maintenance. Successful at leading crews by training, monitoring daily activities and resolving issues. Talented at motivating workers and enforcing procedures for quality results.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

9
9
years of professional experience

Work History

Landscape Supervisor

garber grounds llc
Knoxville, TN
09.2018 - Current
  • Directed and supervised landscaping personnel in the installation of lawns, flower beds, shrubbery, trees, fences, decks, patios and walkways.
  • Created work schedules for landscape staff to ensure timely completion of projects.
  • Inspected grounds on a daily basis to determine maintenance needs such as mowing, trimming, fertilizing and watering.
  • Ordered supplies and materials necessary for the successful completion of landscaping projects.
  • Developed cost estimates for labor and materials needed to complete assigned jobs.
  • Provided guidance to subordinate staff regarding safety protocols when using power tools or heavy equipment.
  • Maintained records of expenses related to landscaping projects including labor costs and material purchases.
  • Coordinated with clients to develop design plans for their outdoor spaces that met their needs while adhering to budget constraints.
  • Performed regular maintenance tasks such as mowing lawns, planting flowers and shrubs, pruning trees and hedges, aerating soil and removing weeds from turf areas.
  • Applied pesticides or herbicides as required according to established guidelines.
  • Ensured compliance with local regulations related to water usage restrictions during periods of drought conditions.
  • Maintained detailed records of completed projects in order to provide accurate billing information.
  • Assisted with training new employees on proper use of tools and equipment as well as safety protocols.
  • Conducted regular inspections of vehicles used by staff members to ensure they were operating properly.
  • Repaired irrigation systems when malfunctions occurred in order to minimize disruption of services.
  • Recommended changes or modifications in current methods or procedures based on observations made during work activities.

Server

Applebee's Grill + Bar
Oak Ridge, TN
02.2022 - 03.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.

Valet Parking Manager

Parkinc
Knoxville, TN
10.2014 - 07.2020
  • Managed day-to-day operations of valet parking service, including scheduling and supervising staff.
  • Ensured vehicles were parked safely and securely in designated areas.
  • Maintained records of all customers' vehicle information and transactions.
  • Developed operational procedures to ensure efficient workflow.
  • Resolved customer complaints in a timely manner.
  • Coordinated with other departments to provide the best service possible for guests.
  • Inspected vehicles upon return to ensure no damage had occurred during the shift.
  • Trained new employees on proper safety protocols, customer service practices, and parking regulations.
  • Monitored traffic flow at entrances and exits to minimize congestion and maximize efficiency.
  • Provided assistance with luggage handling when requested by guests or hotel staff.
  • Organized special events such as weddings or proms requiring additional valet services.
  • Communicated regularly with vendors regarding supplies needed for valet service.
  • Conducted regular performance reviews of team members to ensure quality of service was maintained.
  • Assisted with marketing efforts, including distributing promotional materials and attending local events.
  • Enforced relevant laws and regulations related to parking management.
  • Processed payments from customers using cash registers or credit card machines.

Server/Bartender

T.G.I. FRIDAY'S - Bar & Restaurant
Sevierville, TN
05.2016 - 03.2020
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Recorded meal selections and transactions in microsystem to deliver prompt service.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Trained new employees to perform duties.
  • Served food and beverages to patrons and confirmed complete orders.
  • Explained menu items, describing ingredients and cooking methods upon request.

Education

High School Diploma -

Knoxville Catholic High School
Knoxville, Tn
05-2011

Skills

  • Pest Control
  • Training abilities
  • Irrigation Systems
  • Scheduling Coordination
  • Maintenance Planning
  • Residential Landscaping
  • Planting
  • Tree pruning
  • Lawn Care
  • Jobsite Safety
  • Guest experiences
  • Operational standards
  • Order Taking
  • Menu Memorization
  • Special dietary requirements
  • Drink Preparation
  • High-volume dining
  • Point of Sale (POS) system operations
  • Guest Relations Management
  • Safe Food Handling
  • Tableside Service
  • Organization
  • Food safety understanding
  • Food station setup
  • Menu Recommendations
  • Customer Satisfaction
  • Payment Processing
  • Dining crew workflow optimization
  • Order Accuracy
  • Cash Handling
  • Professional Appearance
  • Staff Development
  • Workforce Management
  • Performance Management
  • Policy Implementation
  • Contract Management
  • Financial Management
  • Expense Tracking
  • Sales Techniques
  • Verbal and written communication
  • Budget Control
  • Time Management
  • Sales management
  • Schedule Preparation
  • Staff Management
  • Team Leadership
  • Staff Training and Development

Timeline

Server

Applebee's Grill + Bar
02.2022 - 03.2024

Landscape Supervisor

garber grounds llc
09.2018 - Current

Server/Bartender

T.G.I. FRIDAY'S - Bar & Restaurant
05.2016 - 03.2020

Valet Parking Manager

Parkinc
10.2014 - 07.2020

High School Diploma -

Knoxville Catholic High School

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Tanna Fitch