Summary
Overview
Work History
Education
Skills
Timeline
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Tanna Harris

Tanna Harris

Clinical Service Coordinator
Duluth,GA

Summary

Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at creating planning for all service operations, managing site services, providing thorough reports and ensuring customer satisfaction. Detail and customer-oriented with proficiency in handling emergency situations.

Overview

7
7
years of professional experience

Work History

Clinical Service Project Coordinator

Philips Healthcare
03.2022 - Current
  • Coordinate field engineers and clinical specialists schedules for customer’s software upgrades on ultrasound systems.
  • Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation).
  • Identifying planning issues, apply effective solutions and determine follow up actions with minimum direction
  • Coordinate and facilitate Daily Management Meetings.
  • Developed, implemented, revised and evaluated procedures.

Resource Planner

Philips Healthcare
06.2020 - 03.2022
  • Ensuring appropriate management of field capacity, to allow for correct scheduling by planning resource team.
  • Coordinating orders of parts for onsite service
  • Assigning and dispatching Field Services Engineers (FSE’s) based on the FSE's location, workload and urgency of the system issue.

Substance Abuse Counselor

Bay Area Treatment Center
08.2017 - 04.2020
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Developed individual treatment goals and treatment plans based on history and diagnosis.
  • Provided counseling and support to clients with drug and alcohol abuse issues.
  • Facilitated group and individual therapy in outpatient setting.
  • Works with patients to complete all intake, admission, discharge and transfer paperwork.

Lead Cashier

Victoria Secret
11.2015 - 06.2017
  • Processed payments effectively and accurately handled cash, credit, and debit transactions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service
  • Promoted store credit card.

Education

Bachelor Of Arts - Sociology

Georgia State University
Atlanta, GA
07.2017

Skills

  • Time management
  • Medical records
  • Team Meetings
  • Employee Training Program
  • Employee Work Scheduling
  • Customer Satisfaction
  • Policy and Program Development
  • Patient Admission
  • Team Management
  • Creative Thinking
  • Managing Patient Cases
  • Patient Care Assessment
  • Communication
  • SAP and Salesforce software

Timeline

Clinical Service Project Coordinator

Philips Healthcare
03.2022 - Current

Resource Planner

Philips Healthcare
06.2020 - 03.2022

Substance Abuse Counselor

Bay Area Treatment Center
08.2017 - 04.2020

Lead Cashier

Victoria Secret
11.2015 - 06.2017

Bachelor Of Arts - Sociology

Georgia State University

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Tanna HarrisClinical Service Coordinator