Tanna Lucas Quick
Lebanon
Summary
Results-driven professional with expertise in client management, customer service, and operations. Proven track record in high-volume environments, excelling in recruiting, onboarding, and employee relations. Holds a B.A. in Business Administration with a specialization in Digital Marketing, combining operational and analytical skills to enhance organizational performance. Recognized for reliability and strong decision-making abilities in diverse office settings.
Overview
9
9
years of professional experience
Work History
Client Manager
Selectemp Employment Services
Albany
11.2024 - 10.2025
- Served as primary HR contact for client staffing and workforce requirements.
- Conducted full-cycle recruiting, onboarding, and employee coaching to enhance team performance.
- Facilitated conflict resolution and performance discussions to support employee relations.
- Strengthened client partnerships through effective communication and quarterly reviews.
- Ensured compliance with labor policies and maintained workplace safety standards.
- Utilized Power BI, Google Workspace, and CRM tools for HR reporting and data tracking.
- Coordinated recruitment strategies to effectively address client workforce needs.
- Developed strong relationships with clients to deliver tailored staffing solutions.
Resident Coordinating Manager
BHOM Student Living
Eugene
06.2024 - 09.2024
- Managed resident relations to resolve grievances promptly and effectively communicate outcomes.
- Ensured compliance with Fair Housing laws through meticulous documentation and policy adherence.
- Supported leasing operations and outreach initiatives, enhancing tenant acquisition through digital marketing.
- Coordinated maintenance requests and vendor communications for timely service delivery.
- Oversaw installation of turnover furniture in 232+ units to improve property aesthetics.
- Maintained confidentiality of sensitive tenant information, ensuring privacy protection.
- Trained staff on customer service protocols, enhancing resident interaction quality.
- Facilitated conflict resolution among residents, fostering a harmonious community environment.
Customer Service Expert
T-Mobile
01.2017 - 06.2024
- Provided customized customer service in fast-paced call center setting.
- Implemented de-escalation strategies to resolve conflicts and improve retention.
- Created engaging training materials and visual aids for onboarding programs.
- Contributed to establishment of new call center in Kingsburg, CA through employee training.
- Leveraged Excel and Power BI for KPI tracking and trend analysis.
- Advocated for continuous improvement initiatives that shaped policies and product offerings.
- Recognized as West Coast Q4 Customer Experience Champion in 2022.
- Educated customers on product features while addressing inquiries and issues.
Education
Bachelor of Arts - Business Administration
Colorado Technical University
Colorado Springs, CO01.2023
High School Diploma -
Sweet Home High School
Sweet Home, OR06-2014
Skills
- HR support and full-cycle recruiting
- Conflict resolution and problem solving
- Data reporting and database management
- Client relationship management and services
- Workforce planning and staff supervision
- Digital marketing and social media savvy
- Performance coaching and training development
- Effective communication and public speaking
- Team collaboration and oversight
- Customer service excellence and inquiry handling
- CRM software proficiency and ATS software expertise
- Labor law knowledge and fair housing compliance
- Timecard approval and record management
- Office administration and calendar management
- Contract handling and confidentiality management
- B2B sales and business development strategies
Skills
HR & Compliance: HR Support, Employee Relations, Recruiting, Onboarding, Training & Development, Labor Law, Fair Housing, Policy & Documentation
Operations: Timecards, Office Admin, Scheduling, Contracts, Records, Confidential Data
Tech: Google Workspace, MS Office, Power BI, Workday, SharePoint, Zoom, Slack, CRM/ATS/RMS/CSM
Data & Finance: Reporting, Databases, AR, Reconciliation
Customer & Sales: Customer Service, Relationship Management, B2B/Retail Sales, Negotiation, Conflict Resolution
Core Skills: Communication, Public Speaking, Writing, Organization, Time Management, Problem-Solving, Adaptability, Creativity, Collaboration
Accomplishments
T-Mobile West Coast Customer Service Champion award Q2 2022
References
References available upon request.
Timeline
Client Manager
Selectemp Employment Services
11.2024 - 10.2025
Resident Coordinating Manager
BHOM Student Living
06.2024 - 09.2024
Customer Service Expert
T-Mobile
01.2017 - 06.2024
Bachelor of Arts - Business Administration
Colorado Technical University
High School Diploma -
Sweet Home High School