Tanna Waits
Burleson,TX
Summary
Proven track record in enhancing front office operations at Mansfield Pediatrics, showcasing exceptional customer service and office organization skills. Leveraged time management and problem-solving abilities to streamline appointment scheduling. Demonstrates initiative-taking and a results-driven approach, significantly improving operational efficiency and client satisfaction.
Overview
25
25
years of professional experience
Work History
Front Desk Receptionist
Mansfield Pediatrics
11.2017 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved billing discrepancies promptly with thorough attention to detail.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Processed payments and updated relevant records.
Stay at Home Mom
Family
02.2012 - 11.2017
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective relationships with other moms.
- Managed finances effectively with budgeting and expense tracking to achieve financial goals for a family of five.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Maintained a clean and organized household for improved efficiency and stress reduction.
- Managed medical appointments, ensuring each family member received appropriate care while maintaining comprehensive records of health-related information.
- Developed strong relationships with educators and healthcare providers for optimal support of family members.
- Served as liaison between children''s schools, instructors, coaches, or other service providers to ensure seamless coordination of resources/supports required by the family unit effectively addressed everyone''s needs.
- Oversaw home maintenance tasks, collaborating with contractors on repairs and renovations as necessary.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Helped children complete homework assignments and school projects.
Payroll Assistant
Mouser Electronics Inc.
08.2010 - 05.2012
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
- Processed new hire paperwork and documents.
- Updated employee files with new details such as changes in address, and salary levels.
- Reduced errors in payroll calculations through thorough review and reconciliation procedures.
- Managed garnishments, levies, and support orders according to state laws while protecting employees'' privacy rights.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Generated spreadsheets with data for new products.
Payroll Administrator
Kinro Manufacturing, Inc.
11.2001 - 06.2009
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Developed spreadsheets that improved efficiency when calculating commissions, bonuses, or other special pay circumstances for management.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
Operations Assistant
Carlson Wagonlit Travel, Inc.
06.1999 - 07.2001
- Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation.
- Supported daily operations of accounts payable and accounts receivable, and switchboard.
- Expedited processing times through careful data entry and meticulous attention to detail in handling paperwork for payroll (150 employees).
- Managed calendar appointments for senior staff members.
- Assisted with facility scheduling and customer service.
- Managed day-to-day department operations with effective workflow coordination.
Education
Some Course Work Completed
Hill College
Hillsboro, TXHigh School Diploma -
Hillsboro High School
Hillsboro, TX05.1997
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Appointment Scheduling
- Office Organization
- Front Office Management
- Filing
- Initiative-taking
Timeline
Front Desk Receptionist
Mansfield Pediatrics
11.2017 - Current
Stay at Home Mom
Family
02.2012 - 11.2017
Payroll Assistant
Mouser Electronics Inc.
08.2010 - 05.2012
Payroll Administrator
Kinro Manufacturing, Inc.
11.2001 - 06.2009
Operations Assistant
Carlson Wagonlit Travel, Inc.
06.1999 - 07.2001
Some Course Work Completed
Hill College
High School Diploma -
Hillsboro High School
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