Tanna Wright

- Identified the need for, and created, an in-depth 3-week new hire training program to assist new hires with the transition into a career in HME.

-Instituted a monthly Supervisor meeting across all departments to resolve process issues and communication gaps. Oversee a team of 12, assisting in setting attainable goals and meeting monthly to ensure accountability.

-Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

-Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.

• Evaluated employee performance and provided regular feedback to ensure goals and objectives were met
• Developed training tools and implemented new onboarding processes that assisted virtual new hire training team
• Collaborated with cross-functional teams to identify and resolve conflicts, resulting in improved compliance numbers
• Monitored employee performance and provided regular feedback to assist team members to reach monthly goals
• Facilitated regular team meetings to ensure up-to-date communication was provided and build team morale
• Established metrics that aligned with company's KPIs to measure team performance and drive accountability.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Identified and reported inventory discrepancies, resulting in improved inventory management
• Monitored inventory levels to ensure product availability and accuracy of inventory records
• Kept detailed records of patient care and treatment plans to ensure continuity of care
• Scheduled patient appointments and managed the flow of the clinic to ensure efficient patient care
• Entered patient demographic and insurance information into the electronic health record (EHR) system
• Assisted with medical billing and coding, including entering patient information into the billing system
• Handled patient issues calmly and professionally, resolving customer issues in a timely manner
• Chart prep for 3 clinics, ensuring traveling Medical Assistance had correct supplies for the day
• Handled all walk-in patients needing medical supplies
• Dispensed and educated patients on At-Home Sleep Study devices.