Tannalyn Walker
Greensboro,NC
Summary
Over 15 years of experience with most aspects of customer service, executive and personal support including complex travel arrangements, heavy calendar maintenance, meeting planning, office management, ability to establish rapport with clients and exceed goals. Dependable and driven, with prioritization abilities and strong time management.
Overview
19
19
years of professional experience
Work History
Loan Servicing Specialist
Truist Bank
Greensboro, NC
09.2022 - Current
- Deliver exceptional customer service and effectively resolve challenging situations.
- Demonstrate strong analytical and problem-solving skills
- Respond quickly to customer complaints and escalate issues when necessary.
Customer Service Representative
UnitedHealth Group
08.2021 - Current
- Provided prompt telephone support by identifying customer needs.
- Provided clear explanations of benefits to clients, fostering understanding and satisfaction.
- Utilized effective questioning and active listening to identify specific questions or issues, while accurately recording necessary information in computer systems.
Internet & Voice Technical Support
Spectrum
06.2019 - 11.2020
- Consistently protected confidential customer information by adhering to established security protocols
- Diagnosed and resolved technical hardware and software issues.
- Assisted customers in setting up internet connections, configuring routers, and connecting devices to networks.
Customer Service Agent
iQor
03.2019 - 04.2019
- Exhibited excellent problem-solving abilities by providing outstanding customer service, addressing research needs, and resolving issues promptly.
- Ensured the integrity of account information and maintained its confidentiality through thorough verification process.
- Provided customer support to address inquiries about products and services via phone, email, and chat.
Customer Care Representative
Alorica
10.2017 - 02.2018
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Receptionist
P.I.A.D.A
09.2015 - 01.2017
- Handled incoming calls, providing assistance and routing messages to staff
- Greeted and directed individuals upon their arrival, offering assistance in finding their desired destinations.
- Implemented and upheld an organized filing system for sensitive client data, following established company guidelines.
Front Desk Receptionist
Busy Bee Realty
11.2006 - 12.2013
- Cultivated a welcoming ambiance that appealed to potential clients and occupants
- Managed payment collection and generated up-to-date account records.
- Performed various administrative tasks including filing documents and photocopying/scanning materials.
Administrative Assistant
Katie Behrens & Associates
11.2005 - 02.2012
- Distributed invoices, updated accounts, and entered new information into CRM system.
- Coordinated and booked restaurant, club, and venue reservations for client meetings.
- Maintained current contact lists by promptly updating changes in employee status and contact information.
Education
GED -
York College
02.2002
Skills
- Time management proficiency
- Effective Communication
- Customer Communication
- Adaptability
- Teamwork and collaboration
- Problem-solving aptitude
- Organizational Skills
- Attention to Detail
Timeline
Loan Servicing Specialist
Truist Bank
09.2022 - Current
Customer Service Representative
UnitedHealth Group
08.2021 - Current
Internet & Voice Technical Support
Spectrum
06.2019 - 11.2020
Customer Service Agent
iQor
03.2019 - 04.2019
Customer Care Representative
Alorica
10.2017 - 02.2018
Receptionist
P.I.A.D.A
09.2015 - 01.2017
Front Desk Receptionist
Busy Bee Realty
11.2006 - 12.2013
Administrative Assistant
Katie Behrens & Associates
11.2005 - 02.2012
GED -
York College
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